UNSOLVED

mackeyc

updated

19 years ago

Closed

M

mackeyc

2 Posts

0

9216

January 2nd, 2008 18:00

keyboard replacement

Hi.
i'm wondering about replacing a keyboard on my Inspiron 6400. Some keys are stuck and others won't press down at all. I didn't spill anything, maybe it got damp? Will replacing the keyboard fix these problems and is it covered under my warranty?
Thank you.
  • bacillus

    2 Intern

    14378 Posts

    418

    0

    Posted January 2nd, 2008 20:00

    try running the dell diagnostics (press f12 at startup and choose diagnostics option) and see if you get any error codes.

    if you see any then note it/them and get in touch with dell...
  • carl1222

    15 Posts

    418

    0

    Posted January 2nd, 2008 22:00

    If you're in warranty, by all means send it back.  If not, good news! Keyboard replacement could not be simpler or cheaper.  I replaced mine (on my Inspiron B130) today ... certain keys weren't working reliably.
     
    First, go to the Dell site and download your user manual as a PDF file.  If your model is like mine, the keyboard replacement instructions should be there.  They are crystal clear and well written.  If the instructions seem to be within your ability, order a replacement keyboard from Dell.  Mine is remanufactured and cost less than $13.  Works great.
     
    It took all of 15-20 minutes to replace my keyboard ... longer than it took to get over my habit of pounding on the "g", "a", "1" and "w" keys.  I wish I hadn't waited to do it.  Just be sure to follow all the instructions carefully, including removing the battery first and grounding yourself from time to time to discharge static.
     
    Good luck.
     
    Carl.


    Message Edited by carl1222 on 01-02-2008 06:25 PM

    Message Edited by carl1222 on 01-02-2008 06:34 PM
  • kevw2008

    2 Posts

    418

    0

    Posted January 3rd, 2008 01:00

    I'm trying to order a replacement keyboard for my B130, but I can't find it on the web site. Carl, how did you order your replacement keyboard?
    thanks-Kevin
     
  • carl1222

    15 Posts

    418

    0

    Posted January 3rd, 2008 01:00

    Let me find it for you, Kevin
  • kevw2008

    2 Posts

    418

    0

    Posted January 4th, 2008 00:00

    Carl,
    Thanks! that is EXTREMELY helpful & much appreciated!
    -Kevin