
UNSOLVED
Laptop Problem
Excuse me,can anyone help me,please,is very urgent,my laptop,dell inspiron 3421,when plugged the charger,is won't happen anything,but when unplug,the screen is flickering,i check and check and still don't know the solution,i suspect is the battery problem,can anyone help me?please,thank you
Responses (2)
Solutions (0)
Dell-Gokul G
780 Posts
414
0
Posted May 29th, 2015 11:00
Hi,
Thank you for reaching us.
Does the laptop charge alright when its plugged in?
Can you try updating the BIOS to the latest version from www.dell.com/support .
Please try running the hardware diagnostics and check if the screen flickers even in diagnostics.
To enter diagnostics, Keep tapping F12 on the startup Dell logo that comes as soon you press the power button.
Select "Diagnostics" from the list, Run it completely and let us know if it passes, Else please reply with the Error message and validation code, we shall take it further.
Thank you.

Dell-Mohammed S
365 Posts
414
0
Posted May 29th, 2015 11:00
Hi aboniadi,
Thank you for using the Dell Community Forum.
There seems to be problem with the LCD screen on your computer to confirm we will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.
If you see the vertical or horizontal lines appearing on the screen while the LCD bist is running you will have to replace the LCD.
In addition, I would advise you to connect an external display and check for the issue.