I have recently received a Latitude E7240 as my work laptop. It worked fine for the first few months and then suddenly a few days ago the whole system shut down. I sent it to our IT department and they said it was fine as when they tried to boot up it actually worked! They returned it and it worked fine for a day, but once again it has now stopped working.

When I try to turn it on, the power light comes on, then the hard disk light flashes on and then both turn off. From the user manual, the error that seems to be happening is listed as:

"System failed on hard drive initialization OR System failed in Option ROM initialization"

I have tried with and without battery, and with or without AC power and with or without the docking station but it's the same problem no matter what the situation.

Is there any way for this to be resolved or will I need to request a new laptop? Any information I can pass on to the IT department would be useful. I have a few files saved on the system that I would like to recover if possible.