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twiggs

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twiggs

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November 22nd, 2007 22:00

lemony policy

I have a xps generation 2 notebook that I had got through make a wish foundation for 2 years now and all it has done is gave me problems

-motherboard replaced 3rd or 4th time now
-lcd screen replaced once
-keyboard replaced twice

Has anyone else had these problems ... and is there anyway i can get a brand new computer through dell at the equal value of when i purchased mine 2 yrs ago .
  • Calla Lily

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    Posted November 23rd, 2007 00:00

    You might get more response if you post your question in the XPS forum.  When you ask whether you can get another computer with equla value, are you talking about wanting a replacement?  Unless something is wrong right now, I don't think Dell would even consider it.  Also, you have to be under warranty as well.  But if you really aren't satisfied, you may try your luck by asking to speak with the Escalations Department.  But chances of getting what you want may be slim if you're not having another set of problems with your computer right now. 
  • snapohead

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    Posted November 23rd, 2007 00:00

    I think it highly unlikely Dell, especially considering you've held onto it for 2 years. Call Dell and ask.
  • wshadow3

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    Posted November 23rd, 2007 13:00

    Wow, almost same with my case, but my one happen in just 2 month since I purchase.
  • twiggs

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    Posted November 24th, 2007 00:00

    Well they are sending me a new computer , i do have warrenty i have only one yr left
  • wshadow3

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    Posted November 24th, 2007 03:00

    Good for you.