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latinbabe10
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January 26th, 2012 09:00
missing operating system
when I turn on my dell laptop i get the "missing operating system" message i bought the computer at a pawn shop so I don't have a back up cd or anything how can I fix this HELP!!
latinbabe10,
Your hard drive has failed. If the pawn shop did not provide disks or you did not get the Dell - Ownership Transfers you'll need to purchase a Hard drive and you'll also need to purchase an operating system.
Rick
Jesse L (retired)
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Posted January 26th, 2012 10:00
latinbabe10
Thank you for using the Dell Community Forum.
The user that had the system before more than likely deleted the Operating System prior to taking to the pawn shop to protect his/her privacy.
Your system does not have an OS installed. You will either need go back to the pawn shop and ask for the disk that are supposed to be with the computer;including the Operating System disk, or purchase another copy of Windows to install on the computer. You can download drivers for your system from http://support.dell.com when needed.
Jesse L (retired)
latinbabe10,
Run the full diagnostics. The error codes will tell what is wrong.How to Run the Dell™ Diagnostics Utility
Rick
latinbabe10
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Posted April 16th, 2012 19:00
no it was working fine when bought but my charger broke than i bought a new one trying to install the new charger because it told me to . Im not sure what i did to it and then it started saying "missing operating system"
I'm having this issue too. However, I cannot get past the "Missing operating system" message. I've tried a number of ways to get around it and nothing works. So I'm unable to get to BIOS or other system setup options. Nor will it automatically reinstall operating system from the installer disk.
RockSt☆r-Rick K.
Restarting with F12 didn't work. I did have some success with F2, F12, and Delete. However I didn't see a means to repair or recover in the screen that appeared. I tried again and was asked if I wanted to F5 to run diagnostics. Diagnostics said no fails. But still can't get it to boot from the OS installer disk.
Heather (aka HLJB)
PudgyOne
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Posted October 13th, 2016 04:00
Heather,
THIS ARTICLE tell you how to run the Offline Diagnostics. It states...
Offline diagnostics
Dell devices come with pre-boot diagnostics to diagnose hardware issues and capture error codes. This set of diagnostics runs before Microsoft Windows starts, so you can diagnose hardware issues without a working operating system. The initial scan lasts a few minutes and checks the system memory(RAM), hard disk drive, processor and several other hardware components for errors.
Refer to the Dell knowledge-base article Resolve hardware issues using ePSA or PSA diagnostics and guide to error codes for more information.
Dell Pre-boot System Assessment or enhanced Pre-boot System Assessment (PSA or ePSA)
To initialize the Dell PSA or ePSA diagnostics:
Support Video - Diagnose Hardware Issues on your Dell Notebook or Desktop Computer
Rick