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geoffers

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23 years ago

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geoffers

6 Posts

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6488

November 11th, 2003 14:00

slow laptop

I have a latitude Cpi that is running real slow when connected to our network as a user Ok as admin.   On in investigation the reason is that pcmapp and services exe are taking 100 cpu.   We have had this machine for years with no problems,. I have un-installed and re-installed the PCMCIA network card, softex PC Controller and APM all to no avail.



Please help, I don’t want to re-configure the whole thing

  • Karell

    2 Intern

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    Posted November 12th, 2003 17:00

    Geoffers,

    Thank you for using the Dell Community Forum.
    I found the following link that could provide a solution to the problem.
  • geoffers

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    Posted November 13th, 2003 08:00

    Thanks Karell.

    The link did not help. When the problem occurs no user apps are running. I even disconnect from the network, switch of AV etc and still it is slow. I have run the AV on the machine and it found no virus's.

    Any other suggestions?

    Thanks Geoffers

  • Karell

    2 Intern

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    Posted November 13th, 2003 13:00

    Geoffers,

    What operating system are you using specificaly, NT, Win2k?
    Do you have the latest service pack?
    Here are some other links I found.

    CPU Utilization in Services.exe Increases to 100 Percent.
    Services.exe, svchosts.exe using 100% cpu.
  • geoffers

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    Posted November 13th, 2003 14:00

    Hi Karell,

      I am using NT4 workstation SP6a.  I have reloaded the SP several times.  One thing If I logon as Administrator first then as a user is OK also if I give a local user on the laptop Administrator right it works fine!! 

    Thanks for the links, but theuy were win2000.

    Geoffers..

  • Karell

    2 Intern

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    0

    Posted November 14th, 2003 13:00

    Geoffers,

    I wonder if the problem is possibly caused by a hardware driver.
    ---------------------------------------------------------------------
    Shortly after win32k.sys starts, it switches the screen to graphics mode. A little later, Winlogon starts the Services subsystem (\winnt\system32\services.exe), which loads all services and device drivers marked Auto Start.
    ---------------------------------------------------------------------
    Have you loaded all the latest hardware drivers for the system?
    Latitude CPi / Windows NT 4.0 / English.