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brokenvectors

updated

13 years ago

0

30939

March 19th, 2013 16:00

Slow/abnormal shutdown problem on N4010

I have problem with my N4010 everytime I run games its always end up with abnormal shutdown, even for small games like farm frenzy. it never happen before, until I upgrade my defaut factory BIOS with the new one from dell driver download. 

FYI i using windows 7 ultimate OS, and I try both GPU (intel or ATI) to play and both end up the same... I try all the driver upgrade (GPU, Audio, etc) nothing works....

please enlight me

  • DELL-Sujatha K

    Community Manager

    3313 Posts

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    0

    Posted March 21st, 2013 04:00

    Hi brokenvectors,

    I appreciate for the trouble shooting steps tried.

    I would like to know if you reset BIOS to defaults or if you flashed BIOS to the latest version.

    I recommend you to run diagnostics on the hardware components of the system. To run diagnostics restart the system and at the Dell logo tap the F12 key every two seconds. This will start the One-time boot menu. Using arrow keys select ‘Diagnostics’ and hit enter. This will run diagnostics on the hardware components of the system which may take around 5 minutes. Please reply to this post in case of any error message.

    You may also go through this link for information on diagnostics:

    http://dell.to/OUGnqT

     

  • 449

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    Posted March 21st, 2013 09:00

    at last! sound from heaven! lol I almost give up that anyone will reply to my post!

    I dont reset my BIOS, i flashed it with the A07 version, and then this problem show up, at first i thought that this maybe coz the A07 version isn't the latest one, so then I download the A12 but nothin change.

    FYI I use alot of high performace GPU since I'm a designer, and sometimes I used more than 3 bulky software like adobe premiere CS 5, after effect, 3ds Max, etc. before I flashed my BIOS, I use my free times playing heavy games like the sims 3, assassin creed 3...

    gonna try your suggestion tonight, i'll let u know if somethin up, big thanks!

  • DELL-Sujatha K

    Community Manager

    3313 Posts

    449

    0

    Posted March 22nd, 2013 05:00

    H brokenvectors ,

    You have informed in the post that you flashed BIOS to the version A12. There is a latest version A13 available. You may try flashing this version from the link below:

    http://dell.to/YUd3AJ   

    Please let me know a couple of high end games you play. Reply with the status.

  • 449

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    Posted March 22nd, 2013 12:00

    thanks Sujatha... I already run the diagnostic test, and it went well...no error report, except 1 think...after I try thorough test, the CPU termistor went high and reached 100 degree celsius then my laptop dead... I have to wait for couple of minutes to turn it on again... so what do you think? btw i still not download the A13 BIOS yet...

    about the high end games... This is the list of games I played

    1. The Sims 3 complete expansion

    2. NFS Most Wanted 2

    3. Medal of Honor Modern Warfare

    4. COD modern warfare

    5. Assasin Creed 3

    6. Starcraft 2

    thats before I have this abnormal shutdown... now I event can't play Farm Frenzy 2 properly without suffering from the shutdown...

  • DELL-Sujatha K

    Community Manager

    3313 Posts

    449

    0

    Posted March 25th, 2013 04:00

    Hi brokenvectors,

    Thank you for the update. I still recommend you to flash BIOS to the latest version (A13) from the link given in the previous post and check. Reply with the status.

  • 448

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    Posted March 26th, 2013 12:00

    can't find the A13 BIOS for N4110... are you sure it there?

  • 448

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    Posted March 27th, 2013 04:00

    thats not my laptop type, mine is N4110

  • DELL-Sujatha K

    Community Manager

    3313 Posts

    448

    0

    Posted March 27th, 2013 04:00

    Hi  brokenvectors,

    Please find the link below for the latest version of BIOS (A13):

    http://dell.to/YUd3AJ

    Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.

    Revert for further queries.

  • 448

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    Posted March 28th, 2013 04:00

    sorry... i post with wrong tittle... realize it just now, my laptop is Inspiron N4110 series, using ATI Radeon GPU, 4 Gb RAM

    Windows 7 Ultimate OS.

  • DELL-Sujatha K

    Community Manager

    3313 Posts

    234

    0

    Posted March 28th, 2013 06:00

    Hi brokenvectors,

    I am sorry, as you mentioned A13 BIOS version is available for N4010. For N4110 the latest BIOS version is A12 and you may find he link below for the same:

    http://dell.to/XehytU

    Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.

    Along with BIOS update chipset and video drivers from the following link:

    Chipset: http://dell.to/Zr5G21

    Intel Graphics: http://dell.to/10U1Lj7

    AMD Radeon: http://dell.to/Yhm8Gu

    Restart the system after each driver installation. Now check if there is random system shutdown. Revert for further assistance.