Hi jcb871,

I’d suggest that you follow the steps mentioned below and check for issue resolution.

1. Switch off the computer.
2. Disconnect the AC adapter from the system.
3. Remove the battery from the computer.
4. Press and hold down the power button for 15 seconds.
5. Then connect back all the peripherals and check for issue resolution.

Also, I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.

http://dell.to/18r60nI

Please let me know if this helps.

Thanks for the reply Ravi. I have tried all these. But it doesn't work anymore.

In the US Support, when I enter my product code, it says it belongs to a different region. But I want to repair my laptop here in US.

Hi jcb871,

Please private message us the system service tag so that I can check and assist you. To send a private message, click on my name and send private message.