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aghanem

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9 years ago

A

aghanem

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9 Posts

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April 13th, 2017 02:00

System is not powering up E7470

Hi,

I have a system that is not powering up anymore. I'm located in Palestinian Territory. The model number is E7470.

  • ejn63

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    Posted April 13th, 2017 04:00

    General troubleshooting:

    Unplug the AC adapter and disconnect the battery. Hold the power button for 30 sec.  Verify that the LED on the DC end of the adapter is ON -- if it's not, replace the adapter.

    Remove the base cover and memory, and reinstall the memory.

    Power up on AC only - if it will but won't with the battery installed, the battery is faulty.

    If it still won't power up, replace the mainboard.

  • aghanem

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    Posted April 13th, 2017 05:00

    The system is under warranty, I don' want to open the cover.

  • ejn63

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    Posted April 13th, 2017 06:00

    You'll need to contact the seller from whom you purchased the system - all support/service is through resellers in your part of the world.