UNSOLVED
Unknown Device in Device Manager
Hello.
Suddenly my Studio 1557 began giving me an error message that the driver of an Unknown USB Device couln´t be installed. The only USB device I have connected is a Microsoft USB mouse and is working properly and the driver is up to date.
1) If a I try to update the driver of this Unknown Device in My PC - Properties - Device Manager - USB Drivers, all I get is the message "The driver is up to date".
2) If I uninstall this Unknown Device and let Windows 7 find it and install it properly, I get the message: "The driver could not be installed".
The 3 USB ports are working just fine but I keep receiving the message of this Unknown Device any time I turn on the pc even any time I open the cover of my laptop.
My questions are:
1) What could be this USB Unknown Device?
2) How can I fix the problem?
I appreciate any suggestions.
Thanks
dallascowboyswo
4 Apprentice
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2380 Posts
21990
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Posted August 23rd, 2013 13:00
Dbl click on the unknown device, click on the detail tab and select hardware id and copy and past them here.
Ok, from the top downs the values are:
Unknown Device
USB\UNKNOWN
USB
{36fc9e60-c465-11cf-8056-444553540000}
{36fc9e60-c465-11cf-8056-444553540000}\0045
00000000
(Controladora de host USB estándar)
Port_#0001.Hub_#0003
\Device\USBPDO-4
00000040 CM_DEVCAP_RAWDEVICEOK
{9d7debbc-c85d-11d1-9eb4-006008c3a19a}
0000000F
00000000
USB
00000001
Estado actual de energía: D3
00000001
00000001
00000000
PCIROOT(0)#PCI(1A00)#USBROOT(0)#USB(1)#USB(1)
{00000000-0000-0000-ffff-ffffffffffff}
Unknown Device
USB\VID_0000&PID_0000\6&873E759&0&1
01802400 - DN_HAS_PROBLEM - DN_DISABLEABLE
0000002B
USB\VID_8087&PID_0020\5&3343c64d&0&1
USB\VID_0C45&PID_6417\6&873e759&0&4
{00000000-0000-0000-ffff-ffffffffffff}
usb.inf:Generic.Section.NTamd64:BADDEVICE.Dev:6.1.7601.17586:usb\unknown
C:\Windows\INF\usb.inf
usb.inf:Generic.Section.NTamd64:BADDEVICE.Dev:6.1.7601.17586:usb\unknown
20/06/2006 07:30:00 p.m.
6.1.7601.17586
Unknown Device
usb.inf
BADDEVICE.Dev
.NT
usb\unknown
Microsoft
00FF0000
Controladoras de bus serie universal
USB
%systemroot%\system32\setupapi.dll,-20
5.2
Controladoras de bus serie universal
dallascowboyswo
4 Apprentice
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2380 Posts
22539
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Posted August 23rd, 2013 14:00
Just the first few under Hardware id
dallascowboyswo
4 Apprentice
•
2380 Posts
22539
0
Posted August 23rd, 2013 14:00
I am going to have to get a second opinion
dallascowboyswo
4 Apprentice
•
2380 Posts
21990
0
Posted August 23rd, 2013 14:00
What are the Values
dallascowboyswo
4 Apprentice
•
2380 Posts
5765
0
Posted August 23rd, 2013 16:00
I asked ejn63 to see what you got. Thanks ejn63 for dropping in.. He might be better apt to help you.
TonyFit
1 Rookie
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6 Posts
21990
0
Posted August 23rd, 2013 13:00
Thanks Dallas.
The ID says: USB/UNKNOWN
Do you need any more information?