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davemanfl

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21 years ago

D

davemanfl

8 Posts

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4750

August 26th, 2005 18:00

2001fp Dead

Bought the 2001FP 05/24/04 It is now dead Dell tells me only 1yr wtty. When not bought with system is this true????
  • SR45

    2 Intern

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    12138 Posts

    198

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    Posted August 26th, 2005 19:00

    Not true my friend, not true.....First, Here is a twist.....At one time, all Dell branded monitors were warranted for three years.  Than Dell changed that to what ever length warranty on your system.  If your system had a warranty for one year, than the monitor was for one year.  If you bought the monitor separately, than the warranty would be for three years.  NOW, I have heard that all dell branded monitors, purchase with or without the system, have a warranty for three years.  Kind of mind boggling isn't it ?   Call another tech support personnel and try to get a Dell Moderator to find out the skinny on this. 

    My Dell branded monitor, listed below was purchased separately and it has a 3 year warranty....The Dell tech support person was and is wrong.  One of the links above show its from Price grabber and is not a Dell site, therefore it shows only a one year warranty.  The other link shows a monitor that is refurbished, and not new, which would account for the limited warranty and not the full 3 years...

    To go one further.  I called Dell tech support sometime ago and asked how long of a warranty did I have on my monitor and was told one year only.  The Dell moderator also confirmed this one year warranty, than later that sameday, the Moderator came back on the forum and corrected the mistake and stated the monitor from Dell had a 3 year warranty...Just because the tech support personnel stated it was, does not mean it is.  They do make mistakes, as I do from time to time.    :smileywink:

    Dim 4400
    2.6 Ghz 400 FSB
    1 Gb 2100 DDR Memory
    20 Gb hard drive 7,200
    Windows XP Home - SP-2
    Leadtek 6600 GT ( AGP ) video
    48xCDRW
    17 LCD ( 1703 FP )
    250 watt power supply

    Message Edited by SR45 on 08-26-2005 04:55 PM

  • 198

    0

    Posted August 26th, 2005 19:00

    Maybe.  Depends on what your original invoice said.  You can buy it with all kinds of warranties.  See: http://support.dell.com/support/edocs/monitors/2001fp/EN/warranty.htm

    For example:
    1 year: Pricegrabber shows it on the "Product Details" tab: http://www.pricegrabber.com/search_techspecs_full.php/masterid=7564710
    3 Years: CNET review:
     
    Sorry about your screen. 
  • CRSang

    45 Posts

    198

    0

    Posted August 29th, 2005 01:00

    Currently Dell says that monitors carry either a 3 year warranty or the length of the warranty on the system it is attached to, which ever is longer.  They have been known to change their warranty coverages from time to time so the coverage when you bought your monitor could be different.