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2001FP Power Cord replacement trouble PLEASE HELP!
hi all,
can someone please help me? I just bought a 2001FP LCD monitor. Its great. But recently my basement got flooded and the power supply got ruined. I needed a replacement ( one power brick and the cord). So I figure i'll call dell and get a replacement.
So i call and after an hour i think i have the right part. I had the tech support guy verify my monitor and that the power brick and cord were compatible. I had the tech support guy give me the part numbers and repeated those exact numbers to Dell sales. I thought that was it. boy was i wrong.
When the ups truck guy came i got a monitor power cable for a standard monitor! But I figure mistakes are made and I certainly was not angry. I called back customer support and explained the situation. After another hour of verifying the parts, I thought the mistake would be corrected.
Fast forward to today. The ups guy dropped off 2 boxes, which was a good sign. Then when i open the box i see that these parts are for some other device because they certainly are not the parts that i need for my 2001FP! I just sent an email to customer support because I have given up on phones. What is the problem? is it that hard to get a power brick and cord? Is there any other place i can buy this power brick and cord? or can anybody direct me to a person (not the 1 800 number PLEASE!) who can sell me the right part? Please help. My 800 buck monitor is sitting collecting dust. I simply cannot believe my situation. One mistake can happen. 2 mistakes is unacceptable. would really really REALLY appreciate any help or advice.
Thank you.
Jesse L (retired)
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Posted August 24th, 2004 11:00
krakshot,
Edit your user profile and add your system service tag number so that I can look up the monitor information from you account and hopefully get you the correct part number for the power brick you are needing.
Jesse L (retired)
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
669
0
Posted August 24th, 2004 17:00
krakshot,
Well, I found these part numbers. You can call the spare parts department and give them these numbers to see if they can get it right. The number to call is 1-800-372-3355.
P/N R0423 /AC Power Adapter for 2001FP, 90 Watt ADPT,AC,20V,90W,2001FP
P/N K2490 /Power Cord for 2001 Flat Panel Display, 6 Foot, United States
Message Edited by DELL-Jesse on 08-24-2004 01:13 PM
Jesse L (retired)
jesse,
thank you for replying to my post. actually the 2nd time i did it thru email. the problem is they say that the power brick and cord IS THE RIGHT MODEL for the 2001FP. but when i get the invoice it is for the 2000FP and thus is incompatible. the input to the 2001FP has 4 pins. The input to the 2000 apparently is just a hole. SO FOR SOME reason every time i call sales or go thru support, i keep getting the 2000FP power brick NOT THE 2001 one. I dont understand why this is the case. and i KEEP SPENDING 10 hrs getting tranfered between sales and customer service! PLEASE HELP ME!
thank you.
jae park
well i i placed an order via support@dell.com. the shippment arrived today. guess what. ITS THE WRONG PART AGAIN!!!
what should i do? i am seriously considerin ordering another 2001FP and returning it without the power cord.
please help me
I was looking for the same adapter when I came across your post I think I have found what we both are looking for check this out.
http://www.google.com/#q=dell+2001fp+power+adapter&hl=en&prmd=ivns&source=univ&tbm=shop&tbo=u&ei=PuqkTZubDMqr8AOpsOC5Dw&sa=X&oi=product_result_group&ct=image&resnum=1&sqi=2&ved=0CE0QzAMwAA&biw=1024&bih=596&bav=on.2,or.r_gc.r_pw.&fp=3152f48d8563059a
Just copy and paste to your address Bar and don't get them all because I need 1 also LOL.:emotion-2:
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
669
0
Posted August 20th, 2004 18:00
krakshot,
Thank you for using the Dell Community Forum.
Try emailing support@dell.com and have them send you the parts.
Jesse L (retired)