UNSOLVED
2005fpw backlight issue
Everyone, please continue to post if you are experiencing backlight issues until it is addressed officially and stickied to the top of the forum. I know many people have ordered this monitor recently due to the delf discounts.
I have Private Messaged the forum moderators regarding this issue. I ask that you do the same until we know for sure. There is no sense in us wasting 2hrs on the phone with customer support if this is not an issue and the lcd is expected to have backlight show up.
I have Private Messaged the forum moderators regarding this issue. I ask that you do the same until we know for sure. There is no sense in us wasting 2hrs on the phone with customer support if this is not an issue and the lcd is expected to have backlight show up.
- I have the same issue. Requested for a replacement and got an even worse backlight condition. I read in other forums Dell is actually testing the monitors before sending out now but that's just rumours, if Dell rep could confirm that would be great. I really hate calling Dell over & over again just to get a decent monitor, all i am asking is minimum backlight leakage/dead pixel. Noticed my 3rd replacement actually shows "In production" before shipped out, so my guess is they are really testing them. Hope Dell will actually fix this issue and this has done no good for both us and themself since they have to eat up the shipping cost for returns. I really hope I dont need to return the 2nd replacement.
Message Edited by dexth77 on 12-09-2004 08:49 AM
- as i said in another post, ive not seen anyone who has a perfect monitor with no leakage/dead pixels. it definitely appears to be a manufacturing defect and DELL needs to address the issue. they are wasting a fortune with ppl returning back monitor after monitor instead of just issueing some kind of statement about the defect.
stormchas4
4 Posts
328
0
Posted December 10th, 2004 12:00
Im currently waiting for my 2nd replacement monitor. I did some checking and my 1st replacement monitor also showed the "testing" phase on the order status, so you can't use that to tell if they are actually testing these things now or not. Also, if you try to get a replacement, go through the email. It is much faster and no overseas customer support to deal with. And make sure you get a NEW monitor shipped because they like to send refurbished ones because most people dont notice things like that. As far as testing goes, I dont know how much help it would do for the backlighting issue because the backlighting isnt that bad when you first turn it on. The longer the monitor stays on and warms up, the worse the backlighting gets.One quick thing concerning the quality of dvd playback. Is it just me or is the video quality of playing dvd's full screen on this monitor is not that clear at all?- Check out this post :"Well I decided toi keep my monitor with the one dead pixel. Might be worse that that the next time around. As far as the leakage goes a guy on fatwallet.com suggested laying the monitor flat down, taking a clean soft cloth and rubbing the screen. I didn't buyt into it but tried it this morning. Most all of my leakage disappeared. Go figure! "and this is something that I tried before reading this , which is slowly masaging the center of the screen with a soft cloth and the backlight bleading seemed to have disappeared.See if it works for you, please let me know.
_Squidward_
5 Posts
327
0
Posted December 11th, 2004 22:00
hmm.. very interesting.. I tried that and it looks like all it did was move the "light" around temporarily. Then the light "fill" would even out and stablize back to it's original state.
I did notice when I placed slightly more pressure towards the middle and release the pressure quickly via removing the cloth quickly, I could actually see the screen "pop" a bit back to its original shape (the liquid flashed and I heard a very faint popping noise). I would deduce from this that the backing substrate which the TFT was fixed on is a bit on the flimsy side. I suspect that may be the cause of these uneven backlight issues.
But all in all it is too minor for me to bother with. I'm 99% happy with this panel, all things considered...
- I just received my 2nd replacement monitor. Same issue again. I don't want to go through another round of exchange with high rate that the monitor I will receive next is going to be the same problem. I want Dell to make sure monitor is in good condition before sending out, is that too much to ask after going through all the painful phone calls and return process? On the other hand, I really love this screen to cancel it.
arthas76,
If you could email me your service tag number and also the ppid number (the serial number on the back of the monitor) i would appreciate that very much. we are collecting this information and passing it on. it is getting kind of too frequent. Hopefully, they will get a resolution soon. Please be patient with us on this issue. we are working on it!
Thank You
Jesse
petersondm
66 Posts
328
0
Posted December 8th, 2004 19:00
Wow I saw the pics of the issue at hand and it is pretty obivious and unexceptable. I just purchased one of these monitors and will not be keeping it if it shows up with this problem. Any word from anyone on this issue.
Thanks,
David