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jonnygarrett
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April 9th, 2007 05:00
another flickering 2407WFP A04
hi
I bought a 2407WFP 3 weeks ago and have been experiencing the same flicker issue mentioned in the "2407WFP A04 Flicker Issues" thread
I bought a 2407WFP 3 weeks ago and have been experiencing the same flicker issue mentioned in the "2407WFP A04 Flicker Issues" thread
I'd also like to request a new replacement - do I need to go through some other process, or is this sufficient ?
thanks
Jonathan
thanks
Jonathan
Message Edited by jonnygarrett on 04-09-2007 01:36 AM
315
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Posted April 10th, 2007 04:00
thanks Chrisas there's no service-tag-number for monitors bought separately, I tried using my order-number on the "E-mail Technical Support" page (this seems to be the recommended method), but get " Please enter a valid service tag" - does this mean I have to use phone-support ?thanksJonathan315
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Posted April 10th, 2007 13:00
jonnygarrett,
Correct. Give them the order number and they can find the account.
* Go here and download and install softMCCS:
http://www.entechtaiwan.com/lib/softmccs.shtm
* Once installed, click Start- Programs- softMCCS- softMCCS
* Use the down arrow to choose the monitor (if you have more than one)
* Scroll down to Preset operations
* By Restore factory defaults, click the green Restore arrow
* The display will black out and then return
* Close the softMCCS box
* Any difference?
Message Edited by DELL-ChrisM on 04-17-2007 06:56 PM
DELL-Chris M (old account)
#IWork4Dell
315
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Posted April 20th, 2007 16:00
thanks Chris - I'll give that a go- I spoke to support, and they assured me they'd ship a new replacement - it arrived yesterday, but is obviously refurbished (marks on the back where it attaches to the stand, scratches on the connector panel, and it shipped from Ohio, not Texas which seems to be another good indicator)I've not had chance to try it yet, but I'm not really happy after having been assured it'd be newI also didn't receive any email information about the replacement, and there's no prepaid return sticker for the old one (at this point, I'm not sure I'll be returning the original one)Jonathan315
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Posted April 20th, 2007 17:00
jonnygarrett,
Call 800-624-9897 and ask for a Return Airbill. Your options are to keep the replacement or keep the original and have them setup another exchange.
DELL-Chris M (old account)
#IWork4Dell 315
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Posted May 2nd, 2007 08:00
I asked for a new replacement - it just arrived and is also refurbished - I'm sending everything back for a full refund Jonny
DELL-Chris M
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Posted April 9th, 2007 11:00
Just contact Technical Support, explain the monitor failure, and ask for an exchange.
DELL-Chris M (old account)
#IWork4Dell