Announcement Banner
UNSOLVED

devendra thakre

updated

14 years ago

DT

devendra thakre

1 Rookie

•

1 Message

1

27482

September 3rd, 2012 22:00

D1920F, patch, horizontal line

Dear Sir
 
Our Dell TFT Model No. D1920F  big round black patch on screen & horizontal line on the screen. our Sr. No. CN-0321DV-72872-09S-181I . We are so much trouble. Please request to you pl attend my call and repair & solved my monitor problem
our address is
 
DR. VIRENDRA JUMDE

<ADMIN NOTE: Address removed per privacy policy>

INDIA.
CELL NO. < ADMIN NOTE: Contact no.removed per privacy policy>
 
 
THANKINIG YOU
 
YOURS 
VIRENDRA JUMDE
  • DELL-Saurabh A

    4 Apprentice

    •

    710 Posts

    830

    1

    Posted September 4th, 2012 06:00

    Hi Virendra,

    Run 'Self-Test Feature Check' (STFC) to check the monitor functionality. Follow these steps to run the test.
    - Turn off both your computer and the monitor
    - Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of computer.
    - Turn on the monitor.
    - The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. (Refer to image below)
       
    - Check for the round black patch & horizontal line on the screen again. If they are still visible, it indicates that the monitor has gone bad and needs replacement.
    - If monitor display looks good, try the next step

    Reset the Monitor back to factory defaults:
    - Press button to start (Refer to image below)
      
    - Press any of the rest 4 buttons to activate the OSD menu
    - Press the corresponding function icon button on the pop-up window of the OSD
    - On Screen Display (OSD) system provides a full range of customizable tools to optimize your display
    - When the OSD functions are displayed, enter the main menu. And then press '<' or '>' to select the option.
    Press 'OK' to enter into the option
    - Select 'Recall' option to restore the monitor back to factory defaults (Refer to image below)
      

    I am adding you as a friend. If 'Self Test Feature Check' fails, monitor will need replacement. I need to check the warranty status of your monitor. Please reply with your monitor's order number and the account holder's name. Send these details only as a private message.

    Do reply with the results. I would be glad to assist.