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Dell 1707FP - broken power button
Hi.
I bought a 1707FP some months ago as a second display, to use with my old E173FP. Everything worked well until today...
The power button on my 1707FP is broken (seems to be stuck) and it is now impossible to turn off my monitor.
The problem is that if I unplug the power cable to turn it off (I never leave my displays powered on when I am not using them), it would probably be impossible to turn it back on afterwards.
What should I do ?
I bought a 1707FP some months ago as a second display, to use with my old E173FP. Everything worked well until today...
The power button on my 1707FP is broken (seems to be stuck) and it is now impossible to turn off my monitor.
The problem is that if I unplug the power cable to turn it off (I never leave my displays powered on when I am not using them), it would probably be impossible to turn it back on afterwards.
What should I do ?
661
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Posted July 9th, 2007 20:00
Ok, thanks, I was hoping for an easy fix but a replacement seems to be a good solution.661
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Posted March 16th, 2009 23:00
Would this be covered if your warranty was up? I still have couple months left in my warranty, but I had already done an exchange for this same issue a year back and now it happend again on the replaced monitor. I'm worried it will happen again next year but my warranty will be up and I'm stuck with this issue. Why does this happen?
661
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Posted March 17th, 2009 06:00
jeeva86,
Would this be covered if your warranty was up?
* Nope.
* If the current monitor is under warranty and has the broken power button, get it replaced.
DELL-Chris M (old account)
#IWork4Dell
661
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Posted March 17th, 2009 10:00
But I'm just going to encounter the same problem probably a year from now and then I won't be able to replace it. If this is a known issue, isn't there like a special replacement policy in place for such issues.
661
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Posted March 18th, 2009 11:00
There is no special replacement policy.
DELL-Chris M (old account)
#IWork4Dell 661
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Posted December 1st, 2010 11:00
I have several (4) 17" monitors with the same power button issue.
can a replacement part be purchased ? I can open the case and see the ribboncable circuitboard and button combination. it looks easy to replace.
Thanks
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
661
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Posted July 9th, 2007 20:00
If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.
If you only have an Order number associated with the monitor, you must call in, 1-800-624-9896.
They will need the following information -
Monitor 20 digit PPID number
Name, address, phone, email address
Order number
Issue
Troubleshooting done
DELL-Chris M (old account)
#IWork4Dell