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Dell 2407FPW availability
Dear forum users,
I wonder if any of you have recently received a 2407FPW monitor. I ordered two of these on Jan. 3 and they still have not been shipped. Is this normal?
Thank you,
Note: I realize that this forum is for tech-talk, but I do not know where else to post this message.
I wonder if any of you have recently received a 2407FPW monitor. I ordered two of these on Jan. 3 and they still have not been shipped. Is this normal?
Thank you,
Note: I realize that this forum is for tech-talk, but I do not know where else to post this message.
ctalia4000
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1325 Posts
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Posted January 17th, 2007 00:00
I ordered mine 1/05/07 Dell US and received it 1/09/07.I would contact Dell customer service.Message Edited by ctalia4000 on 01-16-200710:02 PM
- I did call customer service the first day I ordered the monitors. The first representative I talked to told me that this kind of order usually ships within two days. Knowing that, I called to do a follow-up a couple days later and was told that it should ship shortly.
Walking by the Dell kiosk one day, I asked a representative and he told me the same thing; monitors ship quickly.
At the end of last week, another customer service call revealed that it was arriving by boat on January 11. And today, another person told me it was delayed 8 more days (no matter how I asked why it was delayed, the representative evaded the question).
You must know that they are Dell Canada representative, since I'm in Canada...
Is there any place, either in Canada or the US, to get the actual date my order will be shipped? I no longer trust what Dell Canada's customer support service tells me, as they have given me what seems to be inaccurate information up to now, and because I have spent literally hours on hold. Lastly, is there any way to speed up shipping since the order suffered so much delay?
Thank you,
Max - > Lastly, is there any way to speed up shipping since the order suffered so much delay?
I asked this question on Jan. 11 (with the customer service contact form) and still no response.
I HOPE the monitor will be ok with no defect because I don't want to waste time on the phone with dell like this guy did:
http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&message.id=72569 - > Dell Rep: "Well they may have to wait on some of the components to build it."
> Me: "It's a monitor."
> Dell Rep: "Oh yes. It is. Well there are components in that too."
It would be hard to think that Dell would be out of power cords! ;)
But could someone enlighten us: what kind of preparation do monitors need before shipping? - Hi Max,I also ordered mine from Dell Canada on Jan. 3 and am having the same problem. My online order status still hasn't progressed past the "Order Confirmed" stage - ie. it hasn't been shipped. My estimated delivery day still shows as yesterday.I called a Dell Canada rep yesterday and didn't get anywhere. The conversation went something like:Dell Rep: "Well they may have to wait on some of the components to build it."Me: "It's a monitor."Dell Rep: "Oh yes. It is. Well there are components in that too."At that point I pressed for another estimated delivery date, but got no further. So I still don't know what's going on.
- I have no idea if Dell receives the monitors pre-assembled or not. My guess would be they're short of panels. Those they definitely don't make themselves. I just pray they don't wind up sticking bad panels into the monitors.
Message Edited by madmike77 on 01-17-200708:34 AM
- hello all, I ordered mine the 11th shipped the 12, but DHL lost the package , cus of a scan mistake then found it, I tried tracking it but it just says that it was picked up by dhl at shippers door, the day of pick up from shipper keeps changing as the days go by, I talked to DHL a few times already but they said that I would recieve it 1st thing today! still nothing, I'm actually on the phone on hold with them its been an hour. i was told to call at 9:30am.. :( still holdng.
LucG33
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Posted January 17th, 2007 00:00
Good luck with your!