UNSOLVED

FFO DESSIP

updated

20 years ago

0

9175

June 20th, 2006 02:00

I NEED ASSISTANCE!1

Okay. I have been hung up on, made to wait until customer care was closed (or at least doesnt not answer), transferred, etc, etc.


I bought a 2007WFP. It has gradient banding (nice work dell letting us buy it with this issue).

I have been told by tech support that the issue is with my video card (even though I have hooked the monitor to 3 different computers all with same issue).

I really dont want to have to go to the BBB or use other means in order to rectify my situation. So here's what I suggest...

A mod, supervisor, someone. Contact me by my email address and arrange to contact me by phone or, just contact me by phone. I suggest you do this sooner than later.
  • Veger1001

    7 Posts

    570

    0

    Posted June 20th, 2006 02:00

    What revision do you have and when did you receive it?
  • 570

    0

    Posted June 20th, 2006 02:00

    Ao1

    received it this month on the 6th
  • rv_el

    1 Rookie

    13 Posts

    570

    0

    Posted June 20th, 2006 03:00

    Oh man. I did tons of research on LCD's and finaly decided to get a 2007FP. I just recieved it on the 14th or 15, and am just now finding out about all these problems and revisions. I'm a digital artist who will be the laughing stock of his friends since i was all about getting a great LCD for digital painting.

    How can i tell what version i have?

    I'm sure its not the new one though since i can see banding in gradients. Its only in gradients though. Everything seems to look fine, but when i draw a gradient in photoshop i can see little bands in it.
  • 570

    0

    Posted June 20th, 2006 03:00

    its on the box for the monitor. it says what revision it is. I just found out that revision a02 is a "fixed" version. whatever that means.

    I think they just switched some feature off that was broken instead of actually fixing it.
  • rv_el

    1 Rookie

    13 Posts

    570

    0

    Posted June 20th, 2006 06:00

    Yeah mine is an A01

    This is an awesome nightmare. After i buy the LCD i fire up photoshop and see the banding. Then on these forums i read all about how bad it is. Some people said that the S-Video looks better so i hooked it up. Same amount of banding but i can see flickering running through it as well!! so it was back to the DVI. Then i go to dell.com and find out that the monitor i JUST bought is at a far cheaper pricepoint :).

    Most likely i'll just end up sticking with the banding. I wish there was some sort of home fix for this.
  • gpro

    2 Intern

    2024 Posts

    570

    0

    Posted June 20th, 2006 09:00

    Forum moderator ChrisM has said:
    2007FP, 2007WFP, 2407WFP Firmware revisions -
    A00 Initial release
    A01 In Desktop Mode only, switched off the Faroudja video processing which causes the banding
    A02 Color tweaking in the Service Menu
     
    A02 is the fix. If you have A00 or A01, get it exchanged for A02.
    or you can do your own tweaking - instructions here:
     
    The gradient  banding is a side effect of the Faroudja Adaptive Color and Contrast (ACC) and Active Color Management (ACM) technologies incorporated into the panel controller.
     
    This document, Genesis ACC/ACM technology explains.
     
    The fix disables ACC/ACM in Desktop mode only.
  • 570

    0

    Posted June 20th, 2006 14:00

    I found a fix for it. Although it took some doing, caused me a lot of frustration. I contacted customer service using chat because contacting by phone caused people to not want to help.

    Anyways, the fix is, sending it back and buying a different brand, i.e., viewsonic, benQ, etc. Customer support/service is neither. They only attempt to frustrate you and try to make you feel stupid and that it is your own fault.

    If you have a product that is broken (and simply disabling something that should work in order to fix something is not actually a fix because, well...its still broken.) send it back, pay the 20 bucks shipping or contact support and complain, contact the better business bureau (as I was one click away before getting satisfaction) and complain there and maybe even file a complaint on planetfeedback com. This may get your situation resolved if you are getting no satisfaction from customer (non) support.