Recently I replaced my aging PC with a brand new one I proudly built and connected it to my trusted S2340T monitor.
Obviously, I installed the 0N9PX driver, the current (v. 10.0 M0) DisplayLink software and the most recent (v. 2015) release of DDM.
While everything seems to work just as it should (including the right-side physical button controls of the monitor, and -- of course -- all the dock-stand connections), I keep getting warnings with the following wording "Dell S2340t (s/n ###########) - Check monitor OSD and connections to ensure DDC/CI is supported and enabled".
Checking the settings however, shows (under "Other settings") that the DDC/CI's status is "Enable" (and -- again -- but for these error / warning messages, everything appears indeed to be working correctly).
Any suggestion you may have for either fixing the configuration (should anything I missed actually need fixing) or preventing the error message to randomly pop-up, will be most appreciated.
The DisplayLink package is actually a set of USB drivers, not a single driver, and I was only recommending you uninstall the USB "Display adapter", not the other elements (Network adapter, HID, etc.); as you note, the advice isn't helpful since the video connection is hard wired and the PNP Manager brings it back anyway. Since the DisplayLink dock is built into the S2340T, it can be confusing...
It is likely an outdated/broken gfx driver, having nothing to do with the monitor. While holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report" from the popup menu; then post the content of the report.
It does not appear there is anything wrong. You have your monitor connected (a) directly to the NVidia graphics card, which is working, as well as (b) thru USB via the DisplayLink interface, which is not working because of (a) - hence the error message.
It looks like the USB/DisplayLink connection may be a legacy of your old PC, but its not entirely clear how you have things connected physically.
However, the PC to which the S2340T is connected now is completely new, built from bare metal, component by component, by yours truly.
Prior to connecting the S2340T's USB3 cable to the new PC, the most recent version of DisplayLink was installed (according to the Dell's setup instructions for this Monitor), as well as the A00-00_0N9PX Driver, to provide the relevant infrastructure for: a. The Monitor's Touch functionality, b. The Monitor's docking options (Ethernet, USB,. Audio), c. For the Monitor's USB connectivity (if so chosen in Windows' Settings).
None of the above however had anything to do with my prior PC (on which, incidentally, under a similar setup, the said Error message would not appear).
As for the physical connection, the Monitor is connected to the nVidia Quadro 4000 card by DisplayPort, and -- as stated above -- to the PC's motherboard by an USB 3.x connector (on the previous PC, the place of the DP connector was filled-in by an HDMI one).
Hope this throws some further light on the matter.
I guess I'm not understanding. Your system is showing 2 monitors:
9:02:42.778......Monitor name = Dell S2340T (DP) 19:02:42.787......Monitor handle = 0001008B 19:02:42.788......Monitor screen area = 0,0 x 1920,1080 1920x1080 19:02:42.789......Monitor work area = 0,0 x 1920,1050 1920x1050
19:02:43.583......Monitor name = Dell S2340T (HDMI) 19:02:43.588......Monitor handle = 00020001 19:02:43.588......Monitor screen area = 1920,0 x 3840,1080 1920x1080 19:02:43.589......Monitor work area = 1920,0 x 3840,1050 1920x1050
Do you have 2 different S2340Ts? If not, then one is a phantom, generated by the DisplayLink driver, and needs to be removed.
No, I have a SINGLE monitor, connected however (as per its installation instructions) in two different manners: DP & USB (the USB connection serving also as the means for enabling all the other functions of this monitor (Ethernet, USB Hub, Audio, Camera).
The above procedure however creates, indeed, a 2nd "phantom" display, which can be accessed by switching the input source via the physical selection buttons on the Monitor (at which time the DP/HDMI would become the "phantom" one).
Based on your insight, I rechecked Windows' Display Settings, and discovered that the two (physical & phantom) monitors were set as an extension one of the other (instead of the duplicate setting that was expected in this case).
Further to which, I changed the setting to "Duplicate", stopped DDM and started it anew, and ... the error message no longer appeared!
Guess this was the culprit, and -- if so -- thanks for helping discover it!
Just in case, I created one more diagnostic report, after the change and DDM's restart; would you kindly check it and see if there is anything relevant changed in it (which may explain the fixing of the error)?
You have disabled the phantom rather than removing it, which is ok but not a permanent solution. At some point you may want to go into Device Manager, and delete the USB entries under "Display adapters" because you are using a direct link from the NVidia gfx card to the S2340T. The USB display adapters exists for the use of those who prefer a single USB3 cable solution instead of DP or HDMI, or who lack the video outputs provided by your NVidia card. Its not recommended that you use USB video when you have NVidia graphics.
Its possible that the latest DisplayLink software would fix this issue automatically; you can find it here and recommended by Dell here.
Incidentally, the error notification you saw from DDM is new to the latest b.2015; it was not in older versions so that may be why you see it on your new PC but not the old one.
Indeed, if the specific error message is new to the current (2015) version of DDM, this would explain the lack of it on previous installs.
Using the USB connection however doesn’t appear to be optional, for it is through this upstream connection that all the functionality of the monitor’s stand (Ethernet, USB hub, audio) as well as the built-in camera and the touch control are enabled.
For all I understand from the installation instructions, for all of the above to function, DisplayLink drivers are to be installed, and they – in turn – also create\ enable the USB monitor display entry … (in other words, for as long as extended\ full functionality of the monitor is required, the 2nd display entry is to be created, for DisplayLink doesn’t offer an option for functionality selection …)
Incidentally: as I mentioned in a previous message, I did install the most recent version of the DisplayLink drivers \ software (as listed at DisplayLink’s Web site, to which you pointed me as well).
Having said that, I guess that removing the USB display from the Device Manager will NOT solve the problem, because the whole thing is PnP (meaning that Windows will rediscover the USB monitor and bring back\ recreate the Device Manager entry).
However, the switch from “extend” to “duplicate” in the Windows’ Display Settings was necessary not only for hiding \ disabling the phantom entry (which appears to have been a side-effect), but rather for actual usability of the USB monitor (not that I am using it in any way …): for as long as it was defined as “extend”, it would display a mostly empty Windows screen instead of the regular one with all the icons of the software installed on the PC …
swamped207
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Posted November 14th, 2020 02:00
The DisplayLink package is actually a set of USB drivers, not a single driver, and I was only recommending you uninstall the USB "Display adapter", not the other elements (Network adapter, HID, etc.); as you note, the advice isn't helpful since the video connection is hard wired and the PNP Manager brings it back anyway. Since the DisplayLink dock is built into the S2340T, it can be confusing...