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trattner

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trattner

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November 7th, 2020 05:00

S2340T, DDC/CI error message?

Dear Sirs,

Recently I replaced my aging PC with a brand new one I proudly built and connected it to my trusted S2340T monitor.

Obviously, I installed the 0N9PX driver, the current (v. 10.0 M0) DisplayLink software and the most recent (v. 2015) release of DDM.

While everything seems to work just as it should (including the right-side physical button controls of the monitor, and -- of course -- all the dock-stand connections), I keep getting warnings with the following wording "Dell S2340t (s/n ###########) - Check monitor OSD and connections to ensure DDC/CI is supported and enabled".

Checking the settings however, shows (under "Other settings") that the DDC/CI's status is "Enable" (and -- again -- but for these error / warning messages, everything appears indeed to be working correctly).

Any suggestion you may have for either fixing the configuration (should anything I missed actually need fixing) or preventing the error message to randomly pop-up, will be most appreciated.

Thanks in advance for an enlightening reply,

Keep safe,

Eric

  • swamped207

    4 Apprentice

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    426 Posts

    2982

    1

    Posted November 14th, 2020 02:00

    The DisplayLink package is actually a set of USB drivers, not a single driver, and I was only recommending you uninstall the USB "Display adapter", not the other elements (Network adapter, HID, etc.);  as you note, the advice isn't helpful since the video connection is hard wired and the PNP Manager brings it back anyway. Since the DisplayLink dock is built into the S2340T, it can be confusing...

  • swamped207

    4 Apprentice

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    426 Posts

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    Posted November 7th, 2020 13:00

    It is likely an outdated/broken gfx driver, having nothing to do with the monitor. While holding down the SHIFT key, right-click on the DDM system tray icon and select "Save diagnostic report" from the popup menu; then post the content of the report.

  • trattner

    1 Rookie

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    8 Posts

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    Posted November 13th, 2020 05:00

    Dear Argentum,

     

    Thanks for the suggestion.

     

    As I see no way on the Community Forum to insert files, I will simply paste the report, below.

     

    Hope you'll find something helpful in it.

     

    All the best,

     

    Eric

     

    =========  Report Beginning ==============

     

    Diagnostic Report, generated 13-Nov-20 (10.0.19042)
    Copyright (c) 1995-2020, EnTech Taiwan.
    Version = 1.51.0.2015
    OS = 10.0.19042.2 x64
    Mechanism = 3
    Account = Standard
    Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
    ////////////////////////////////////////
    Configuration settings:
    DriverError = Dell S2340T=
    LastCheck = 0x0000AC6E
    HintShown = 0x00000001
    AutoRestoreWindowLayout = 0x00000000
    GlassBorder.DEL4085.NWGM8332EESL = 0x00000100
    AppScan.DEL4085.NWGM8332EESL = 0x00000004
    DEL4085 = 0x00000001
    FW.DEL4085.NWGM8332EESL = 0x00000003
    EApolicy = 2000 2000 2000 2000 2000 2000
    EnumErrorCount = 0x00000000
    ////////////////////////////////////////
    19:02:42.169...Log opened
    19:02:42.187...WinOS = 19042
    19:02:42.262...LanguageID = 00000409 00000409 00000409
    19:02:42.281...Build = 1.51.0.2015
    19:02:42.282...Windows handles = 0002018E 00010100 00010196
    19:02:42.286...OS monitor sleep timeout value = 900 ms.
    19:02:42.287...Applied DPI = 96-96
    19:02:42.288...VM = 0
    19:02:42.289...Registered DDM popup hotkey = Shift+Ctrl+D 6044
    19:02:42.290...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
    19:02:42.293...Registered application window hotkey = Shift+Ctrl+Ins 602D
    19:02:42.300...Remote asset management = 1
    19:02:42.301...Remote registry service state = 4
    19:02:42.571...WMI service state (unless firewalled) = 1
    19:02:42.653...DMA = 3
    19:02:42.664...Starting enumeration
    19:02:42.775...1. DEL4085.NWGM8332EESL on NVIDIA Quadro RTX 4000
    19:02:42.777......Monitor assignment = 1
    19:02:42.777......Adapter name = \\.\DISPLAY1
    19:02:42.778......Monitor name = Dell S2340T (DP)
    19:02:42.779......Vendor ID = 10DE
    19:02:42.783......GPU driver = c:\windows\system32\driverstore\filerepository\nv_dispwi 27.21.14.5709
    19:02:42.784......Flags = 00000005.00000003
    19:02:42.786......Display tag = A502A584
    19:02:42.787......Monitor handle = 0001008B
    19:02:42.788......Monitor screen area = 0,0 x 1920,1080 1920x1080
    19:02:42.789......Monitor work area = 0,0 x 1920,1050 1920x1050
    19:02:42.790......Monitor scaling factor = 100%
    19:02:42.791......Raw EDID = 00FFFFFFFFFFFF0010AC85404C53454509170104A5331D783A6431A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF004E57474D383333324545534C0A000000FC0044454C4C205332333430540A20000000FD00384C1E5111010A20202020202001A5
    19:02:42.846......VCP10 = 0064004B
    19:02:42.849......OS device handle = 0001008B.00000000
    19:02:42.853......Capabilities string = (prot(monitor)type(lcd)model(s2340t)cmds(01 02 03 07 0c e3 f3)vcp(02 04 05 06 08 10 12 14(05 08 0b 0c) 16 18 1a 52 60(0f 11) ac ae b2 b6 c8 c9 d6(01 04 05) dc(00 02 03 05) df e0 e1 e2(00 01 02 04 06 0e 12 14) f0(00 01) f1 f2)mswhql(1)asset_eep(40)mccs_ver(2.1)) (cached)
    19:02:43.117......Firmware string = M3T003
    19:02:43.126......Configuration = FF0003.FF0074.1709
    19:02:43.130......Model = Dell S2340T
    19:02:43.135......Model year = FY13
    19:02:43.138......Opcodes supported = 02,04,05,06,08,10,12,14,16,18,1A,52,60,AC,AE,B2,B6,C8,C9,D6,DC,DF,E0,E1,E2,F0,F1,F2
    19:02:43.245......Timing = 67.50 kHz (+), 60.00 Hz (-)
    19:02:43.247......Status = 0040001D
    19:02:43.580...5. DEL4084.8R33926O00QS on DisplayLink USB Device
    19:02:43.581......Monitor assignment = 2
    19:02:43.582......Adapter name = \\.\DISPLAY5
    19:02:43.583......Monitor name = Dell S2340T (HDMI)
    19:02:43.584......Vendor ID = 17E9
    19:02:43.585......GPU driver =
    19:02:43.586......Flags = 00000001.00000003
    19:02:43.587......Display tag = 8A028084
    19:02:43.588......Monitor handle = 00020001
    19:02:43.588......Monitor screen area = 1920,0 x 3840,1080 1920x1080
    19:02:43.589......Monitor work area = 1920,0 x 3840,1050 1920x1050
    19:02:43.590......Monitor scaling factor = 100%
    19:02:43.591......Raw EDID = 00FFFFFFFFFFFF0010AC8440535130301116010380331D78EA6430A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF00385233333932364F303051530A000000FC0044454C4C205332333430540A20000000FD00384C1E5111000A202020202020018A
    19:02:43.817......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:02:43.819......Error: display driver does not support DDC/CI
    19:02:46.567......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:02:46.572......Error: display driver does not support DDC/CI
    19:02:51.800......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    19:02:51.801......Error: display driver does not support DDC/CI
    19:02:51.803......Discarding unsupported display: DEL4084.8R33926O00QS on DisplayLink USB Device
    19:02:51.816......Check: monitor and connection to monitor to ensure DDC/CI is supported and enabled
    19:02:51.833......Status = 0040001D
    19:02:51.835...Ending enumeration
    19:02:51.839...New=DEL4085.0003 DEL4084.0004
    19:02:51.908...Creating VCP table on DEL4085.NWGM8332EESL
    19:02:51.962......Opcode 0x12 = 0064004B
    19:02:52.083......Opcode 0x60 = 000F000F
    19:02:52.266...Video power down timeout = 900
    19:02:52.275...Display powered ON
    19:02:52.276...User session connect
    19:02:52.299...Auto-saving window layout...
    19:16:55.286...User session disconnect
    19:28:16.459...Display powered OFF
    20:11:35.789...Display powered ON
    20:11:35.799...User session connect
    20:11:40.863...Refreshing screen object
    20:30:03.286...User session disconnect
    20:41:18.461...Display powered OFF
    22:16:22.137...Display powered ON
    22:16:22.198...User session connect
    22:16:27.243...Refreshing screen object
    22:23:45.708...User session disconnect
    22:35:01.885...Display powered OFF
    22:38:58.616...Display powered ON
    22:38:58.627...User session connect
    22:39:03.658...Refreshing screen object
    22:59:59.363...User session disconnect
    23:08:32.334...User session connect
    23:08:37.350...Refreshing screen object
    00:00:18.365...User session disconnect
    00:08:24.698...User session connect
    00:08:29.818...Refreshing screen object
    00:40:04.364...User session disconnect
    00:51:20.545...Display powered OFF
    08:26:03.686...Display powered ON
    08:26:03.764...User session connect
    08:26:08.810...Refreshing screen object
    09:08:02.383...User session disconnect
    09:19:18.567...Display powered OFF
    15:16:52.489...Display powered ON
    15:16:52.542...User session connect
    15:16:57.551...Refreshing screen object
    15:46:58.086...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
    15:46:58.087...Dump: Windows device enumeration
    15:46:58.118...Display adapters:
    15:46:58.125.....1.DELL S2340T USB
    15:46:58.126.....2.DELL S2340T USB
    15:46:58.126.....3.NVIDIA Quadro RTX 4000
    15:46:58.127...Monitors:
    15:46:58.134.....1.Dell S2340T (DP)
    15:46:58.135.....2.Dell S2340T (HDMI)
    15:46:58.135...Visible monitors = 2
    15:46:58.136...1.DeviceName = \\.\DISPLAY1
    15:46:58.137.....DeviceFlags = 00000005
    15:46:58.138.....DeviceString = NVIDIA Quadro RTX 4000
    15:46:58.139.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    15:46:58.139.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0000
    15:46:58.142.....a.MonitorName = \\.\DISPLAY1\Monitor0
    15:46:58.143.......MonitorFlags = 00000003
    15:46:58.143.......MonitorString = Dell S2340T (DP)
    15:46:58.144.......MonitorID = MONITOR\DEL4085\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    15:46:58.145.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    15:46:58.146.......Raw EDID = 00FFFFFFFFFFFF0010AC85404C53454509170104A5331D783A6431A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF004E57474D383333324545534C0A000000FC0044454C4C205332333430540A20000000FD00384C1E5111010A20202020202001A5
    15:46:58.147...2.DeviceName = \\.\DISPLAY2
    15:46:58.148.....DeviceFlags = 00000000
    15:46:58.149.....DeviceString = NVIDIA Quadro RTX 4000
    15:46:58.150.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    15:46:58.151.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0001
    15:46:58.154...3.DeviceName = \\.\DISPLAY3
    15:46:58.155.....DeviceFlags = 00000000
    15:46:58.156.....DeviceString = NVIDIA Quadro RTX 4000
    15:46:58.157.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    15:46:58.158.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0002
    15:46:58.159...4.DeviceName = \\.\DISPLAY4
    15:46:58.160.....DeviceFlags = 00000000
    15:46:58.162.....DeviceString = NVIDIA Quadro RTX 4000
    15:46:58.163.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    15:46:58.164.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0003
    15:46:58.166...5.DeviceName = \\.\DISPLAY5
    15:46:58.168.....DeviceFlags = 00000001
    15:46:58.169.....DeviceString = DisplayLink USB Device
    15:46:58.170.....DeviceID = USB\VID_17E9&PID_4312&REV_3122&MI_00
    15:46:58.171.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{C30AA74A-2066-11EB-BEA6-380025257A00}\0000
    15:46:58.174.....a.MonitorName = \\.\DISPLAY5\Monitor0
    15:46:58.175.......MonitorFlags = 00000003
    15:46:58.176.......MonitorString = Dell S2340T (HDMI)
    15:46:58.177.......MonitorID = MONITOR\DEL4084\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
    15:46:58.178.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
    15:46:58.179.......Raw EDID = 00FFFFFFFFFFFF0010AC8440535130301116010380331D78EA6430A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF00385233333932364F303051530A000000FC0044454C4C205332333430540A20000000FD00384C1E5111000A202020202020018A
    15:46:58.180...Total number of monitors enumerated = 2
    15:46:58.181...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
    15:46:58.182...Dumping VCP table on DEL4085.NWGM8332EESL
    15:46:58.244......Opcode 0x02 = 00020001
    15:46:58.363......Opcode 0x10 = 0064004B
    15:46:58.483......Opcode 0x12 = 0064004B
    15:46:58.604......Opcode 0x14 = 000C0005
    15:46:58.724......Opcode 0x16 = 00640064
    15:46:58.844......Opcode 0x18 = 00640064
    15:46:58.964......Opcode 0x1A = 00640064
    15:46:59.085......Opcode 0x52 = 00FF0000
    15:46:59.204......Opcode 0x60 = 000F000F
    15:46:59.324......Opcode 0xAC = 000107AC
    15:46:59.445......Opcode 0xAE = FFFF1766
    15:46:59.565......Opcode 0xB2 = 00010001
    15:46:59.686......Opcode 0xB6 = 00050003
    15:46:59.806......Opcode 0xC8 = 00247309
    15:46:59.925......Opcode 0xC9 = FFFF0003
    15:47:00.045......Opcode 0xD6 = 00050001
    15:47:00.166......Opcode 0xDC = 00050000
    15:47:00.285......Opcode 0xDF = FFFF0201
    15:47:00.405......Opcode 0xE2 = 00160000
    15:47:00.525......Opcode 0xF0 = 00FF0000
    15:47:00.646......Opcode 0xF1 = 00FF0003
    15:47:00.766......Opcode 0xF2 = 00FF0000
    15:47:00.826......VCP table dumped

     

    ========= Report End ================

  • swamped207

    4 Apprentice

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    426 Posts

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    0

    Posted November 13th, 2020 06:00

    It does not appear there is anything wrong. You have your monitor connected (a) directly to the NVidia graphics card, which is working, as well as (b) thru USB via the DisplayLink interface, which is not working because of (a) - hence the error message.

    It looks like the USB/DisplayLink connection may be a legacy of your old PC, but its not entirely clear how you have things connected physically.

  • trattner

    1 Rookie

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    8 Posts

    3017

    0

    Posted November 13th, 2020 07:00

    Dear Argentum,

     

    Thanks for the prompt & enlightening input.

     

    Still, the "legacy" thing kind of doesn't add up:

    1. Indeed, I had an old PC;
    2. However, the PC to which the S2340T is connected now is completely new, built from bare metal, component by component, by yours truly.
    3. Prior to connecting the S2340T's USB3 cable to the new PC, the most recent version of DisplayLink was installed (according to the Dell's setup instructions for this Monitor), as well as the A00-00_0N9PX Driver, to provide the relevant infrastructure for:
         a. The Monitor's Touch functionality,
         b. The Monitor's docking options (Ethernet, USB,. Audio),
         c. For the Monitor's USB connectivity (if so chosen in Windows' Settings).
    4. None of the above however had anything to do with my prior PC (on which, incidentally, under a similar setup, the said Error message would not appear).

    As for the physical connection, the Monitor is connected to the nVidia Quadro 4000 card by DisplayPort, and -- as stated above -- to the PC's motherboard by an USB 3.x connector (on the previous PC, the place of the DP connector was filled-in by an HDMI one).

     

    Hope this throws some further light on the matter.

     

    Thanks again,

     

    Eric

  • swamped207

    4 Apprentice

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    426 Posts

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    Posted November 13th, 2020 10:00

    I guess I'm not understanding. Your system is showing 2 monitors:

    9:02:42.778......Monitor name = Dell S2340T (DP)
    19:02:42.787......Monitor handle = 0001008B
    19:02:42.788......Monitor screen area = 0,0 x 1920,1080 1920x1080
    19:02:42.789......Monitor work area = 0,0 x 1920,1050 1920x1050

    19:02:43.583......Monitor name = Dell S2340T (HDMI)
    19:02:43.588......Monitor handle = 00020001
    19:02:43.588......Monitor screen area = 1920,0 x 3840,1080 1920x1080
    19:02:43.589......Monitor work area = 1920,0 x 3840,1050 1920x1050

    Do you have 2 different S2340Ts? If not, then one is a phantom, generated by the DisplayLink driver, and needs to be removed.

  • trattner

    1 Rookie

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    8 Posts

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    Posted November 13th, 2020 13:00

    Dear Argentum,

     

    Thanks for the continued support

     

    No, I have a SINGLE monitor, connected however (as per its installation instructions) in two different manners: DP & USB (the USB connection serving also as the means for enabling all the other functions of this monitor (Ethernet, USB Hub, Audio, Camera). 

    Page 20 of the UserGuide (see < https://downloads.dell.com/manuals/all-products/esuprt_display_projector/esuprt_display/dell-s2340t-multi-touch-monitor_user%27s%20guide_en-us.pdf >) explains that after connecting the DP/HDMI (one of them) cable, DisplayLink is to be installed and the USB cable connected too.

    The above procedure however creates, indeed, a 2nd "phantom" display, which can be accessed by switching the input source via the physical selection buttons on the Monitor (at which time the DP/HDMI would become the "phantom" one).

    Based on your insight, I rechecked Windows' Display Settings, and discovered that the two (physical & phantom) monitors were set as an extension one of the other (instead of the duplicate setting that was expected in this case).

    Further to which, I changed the setting to "Duplicate", stopped DDM and started it anew, and ... the error message no longer appeared!

    Guess this was the culprit, and -- if so -- thanks for helping discover it!

    Just in case, I created one more diagnostic report, after the change and DDM's restart; would you kindly check it and see if there is anything relevant changed in it (which may explain the fixing of the error)?

     

    Thanks again,

     

    Eric

     

    =========== Report beginning ==========

     

    Diagnostic Report, generated 13-Nov-20 (10.0.19042)
    Copyright (c) 1995-2020, EnTech Taiwan.
    Version = 1.51.0.2015
    OS = 10.0.19042.2 x64
    Mechanism = 3
    Account = Standard
    Command line = "C:\Program Files (x86)\Dell\Dell Display Manager\ddm.exe"
    ////////////////////////////////////////
    Configuration settings:
    DriverError = Dell S2340T=NVidia
    LastCheck = 0x0000AC6E
    HintShown = 0x00000001
    AutoRestoreWindowLayout = 0x00000000
    GlassBorder.DEL4085.NWGM8332EESL = 0x00000100
    AppScan.DEL4085.NWGM8332EESL = 0x00000004
    DEL4085 = 0x00000001
    FW.DEL4085.NWGM8332EESL = 0x00000003
    EApolicy = 2000 2000 2000 2000 2000 2000
    EnumErrorCount = 0x00000000
    ////////////////////////////////////////
    22:34:02.069...Log opened
    22:34:02.107...WinOS = 19042
    22:34:02.273...LanguageID = 00000409 00000409 00000409
    22:34:02.318...Build = 1.51.0.2015
    22:34:02.322...Windows handles = 000201D8 00021074 000201D4
    22:34:02.328...OS monitor sleep timeout value = 900 ms.
    22:34:02.330...Applied DPI = 96-96
    22:34:02.332...VM = 0
    22:34:02.335...Registered DDM popup hotkey = Shift+Ctrl+D 6044
    22:34:02.337...Registered EA layout MRU hotkey = Shift+Ctrl+Home 6024
    22:34:02.339...Registered application window hotkey = Shift+Ctrl+Ins 602D
    22:34:02.350...Remote asset management = 1
    22:34:02.352...Remote registry service state = 4
    22:34:02.914...WMI service state (unless firewalled) = 1
    22:34:03.474...DMA = 3
    22:34:03.486...Starting enumeration
    22:34:03.628...1. DEL4084.8R33926O00QS on NVIDIA Quadro RTX 4000
    22:34:03.634......Monitor assignment = 1
    22:34:03.643......Adapter name = \\.\DISPLAY1
    22:34:03.648......Monitor name = Dell S2340T (HDMI)
    22:34:03.657......Vendor ID = 10DE
    22:34:03.665......GPU driver = c:\windows\system32\driverstore\filerepository\nv_dispwi 27.21.14.5709
    22:34:03.672......Flags = 00000005.00000003
    22:34:03.677......Display tag = 8A028084
    22:34:03.683......Monitor handle = 4DB71FBF
    22:34:03.689......Duplicating monitor = MONITOR\DEL4085\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    22:34:03.695......Monitor screen area = 0,0 x 1920,1080 1920x1080
    22:34:03.701......Monitor work area = 0,0 x 1920,1050 1920x1050
    22:34:03.708......Monitor scaling factor = 100%
    22:34:03.714......Raw EDID = 00FFFFFFFFFFFF0010AC8440535130301116010380331D78EA6430A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF00385233333932364F303051530A000000FC0044454C4C205332333430540A20000000FD00384C1E5111000A202020202020018A
    22:34:03.970......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    22:34:04.068......Error: failed to obtain output mask from display driver
    22:34:06.820......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    22:34:06.923......Error: failed to obtain output mask from display driver
    22:34:12.153......Error: communicating via DDC/CI (0x0000001F) = A device attached to the system is not functioning
    22:34:12.283......Error: failed to obtain output mask from display driver
    22:34:12.290......Discarding unsupported display: DEL4084.8R33926O00QS on NVIDIA Quadro RTX 4000
    22:34:12.365...1. DEL4085.NWGM8332EESL on NVIDIA Quadro RTX 4000
    22:34:12.368......Monitor assignment = 1
    22:34:12.370......Adapter name = \\.\DISPLAY1
    22:34:12.375......Monitor name = Dell S2340T (DP)
    22:34:12.378......Vendor ID = 10DE
    22:34:12.383......GPU driver = c:\windows\system32\driverstore\filerepository\nv_dispwi 27.21.14.5709
    22:34:12.385......Flags = 00000005.00000003
    22:34:12.387......Display tag = A502A584
    22:34:12.390......Monitor handle = 4DB71FBF
    22:34:12.393......Duplicating monitor = MONITOR\DEL4084\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
    22:34:12.396......Monitor screen area = 0,0 x 1920,1080 1920x1080
    22:34:12.399......Monitor work area = 0,0 x 1920,1050 1920x1050
    22:34:12.401......Monitor scaling factor = 100%
    22:34:12.404......Raw EDID = 00FFFFFFFFFFFF0010AC85404C53454509170104A5331D783A6431A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF004E57474D383333324545534C0A000000FC0044454C4C205332333430540A20000000FD00384C1E5111010A20202020202001A5
    22:34:12.468......VCP10 = 0064004B
    22:34:12.472......OS device handle = 4DB71FBF.00000001
    22:34:12.476......Capabilities string = (prot(monitor)type(lcd)model(s2340t)cmds(01 02 03 07 0c e3 f3)vcp(02 04 05 06 08 10 12 14(05 08 0b 0c) 16 18 1a 52 60(0f 11) ac ae b2 b6 c8 c9 d6(01 04 05) dc(00 02 03 05) df e0 e1 e2(00 01 02 04 06 0e 12 14) f0(00 01) f1 f2)mswhql(1)asset_eep(40)mccs_ver(2.1)) (cached)
    22:34:12.784......Firmware string = M3T003
    22:34:12.802......Configuration = FF0003.FF0074.1709
    22:34:12.813......Model = Dell S2340T
    22:34:12.820......Model year = FY13
    22:34:12.824......Opcodes supported = 02,04,05,06,08,10,12,14,16,18,1A,52,60,AC,AE,B2,B6,C8,C9,D6,DC,DF,E0,E1,E2,F0,F1,F2
    22:34:12.947......Timing = 67.50 kHz (+), 59.90 Hz (-)
    22:34:12.957......Status = 0040009D
    22:34:12.964...Ending enumeration
    22:34:12.977...New=DEL4084.0004 DEL4085.0003
    22:34:13.057...Creating VCP table on DEL4085.NWGM8332EESL
    22:34:13.128......Opcode 0x12 = 0064004B
    22:34:13.248......Opcode 0x60 = 000F000F
    22:34:13.368......Opcode 0xE2 = 00160000
    22:34:13.891...Video power down timeout = 900
    22:34:13.902...User session connect
    22:34:13.906...Display powered ON
    22:34:14.018...Auto-saving window layout...
    22:36:25.645...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
    22:36:25.648...Dump: Windows device enumeration
    22:36:25.701...Display adapters:
    22:36:25.712.....1.DELL S2340T USB
    22:36:25.714.....2.DELL S2340T USB
    22:36:25.716.....3.NVIDIA Quadro RTX 4000
    22:36:25.720...Monitors:
    22:36:25.732.....1.Dell S2340T (DP)
    22:36:25.733.....2.Dell S2340T (HDMI)
    22:36:25.735...Visible monitors = 1
    22:36:25.737...1.DeviceName = \\.\DISPLAY1
    22:36:25.739.....DeviceFlags = 00000005
    22:36:25.740.....DeviceString = NVIDIA Quadro RTX 4000
    22:36:25.741.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    22:36:25.744.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0000
    22:36:25.746.....a.MonitorName = \\.\DISPLAY1\Monitor0
    22:36:25.748.......MonitorFlags = 00000003
    22:36:25.750.......MonitorString = Dell S2340T (HDMI)
    22:36:25.751.......MonitorID = MONITOR\DEL4084\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
    22:36:25.753.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0004
    22:36:25.757.......Raw EDID = 00FFFFFFFFFFFF0010AC8440535130301116010380331D78EA6430A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF00385233333932364F303051530A000000FC0044454C4C205332333430540A20000000FD00384C1E5111000A202020202020018A
    22:36:25.765.....b.MonitorName = \\.\DISPLAY1\Monitor1
    22:36:25.772.......MonitorFlags = 00000003
    22:36:25.779.......MonitorString = Dell S2340T (DP)
    22:36:25.784.......MonitorID = MONITOR\DEL4085\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    22:36:25.788.......MonitorKey = \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0003
    22:36:25.793.......Raw EDID = 00FFFFFFFFFFFF0010AC85404C53454509170104A5331D783A6431A35751A2270F5054A54B00714F8180A9C0D1C00101010101010101023A801871382D40582C4500FD1E1100001E000000FF004E57474D383333324545534C0A000000FC0044454C4C205332333430540A20000000FD00384C1E5111010A20202020202001A5
    22:36:25.796...2.DeviceName = \\.\DISPLAY2
    22:36:25.799.....DeviceFlags = 00000000
    22:36:25.802.....DeviceString = NVIDIA Quadro RTX 4000
    22:36:25.804.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    22:36:25.807.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0001
    22:36:25.811...3.DeviceName = \\.\DISPLAY3
    22:36:25.814.....DeviceFlags = 00000000
    22:36:25.817.....DeviceString = NVIDIA Quadro RTX 4000
    22:36:25.819.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    22:36:25.823.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0002
    22:36:25.827...4.DeviceName = \\.\DISPLAY4
    22:36:25.829.....DeviceFlags = 00000000
    22:36:25.831.....DeviceString = NVIDIA Quadro RTX 4000
    22:36:25.834.....DeviceID = PCI\VEN_10DE&DEV_1EB1&SUBSYS_12A010DE&REV_A1
    22:36:25.836.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{90862476-A8A7-11EA-BE78-EAC529B4A600}\0003
    22:36:25.841...5.DeviceName = \\.\DISPLAY5
    22:36:25.843.....DeviceFlags = 00000000
    22:36:25.845.....DeviceString = DisplayLink USB Device
    22:36:25.848.....DeviceID = USB\VID_17E9&PID_4312&REV_3122&MI_00
    22:36:25.851.....DeviceKey = \Registry\Machine\System\CurrentControlSet\Control\Video\{C30AA74A-2066-11EB-BEA6-380025257A00}\0000
    22:36:25.854...Total number of monitors enumerated = 2
    22:36:25.858...\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
    22:36:25.860...Dumping VCP table on DEL4085.NWGM8332EESL
    22:36:25.928......Opcode 0x02 = 00020001
    22:36:26.048......Opcode 0x10 = 0064004B
    22:36:26.169......Opcode 0x12 = 0064004B
    22:36:26.290......Opcode 0x14 = 000C0005
    22:36:26.410......Opcode 0x16 = 00640064
    22:36:26.531......Opcode 0x18 = 00640064
    22:36:26.651......Opcode 0x1A = 00640064
    22:36:26.773......Opcode 0x52 = 00FF0000
    22:36:26.907......Opcode 0x60 = 000F000F
    22:36:27.027......Opcode 0xAC = 000107AC
    22:36:27.147......Opcode 0xAE = FFFF1766
    22:36:27.267......Opcode 0xB2 = 00010001
    22:36:27.387......Opcode 0xB6 = 00050003
    22:36:27.507......Opcode 0xC8 = 00247309
    22:36:27.629......Opcode 0xC9 = FFFF0003
    22:36:27.749......Opcode 0xD6 = 00050001
    22:36:27.868......Opcode 0xDC = 00050000
    22:36:27.988......Opcode 0xDF = FFFF0201
    22:36:28.108......Opcode 0xE2 = 00160000
    22:36:28.228......Opcode 0xF0 = 00FF0000
    22:36:28.348......Opcode 0xF1 = 00FF0003
    22:36:28.470......Opcode 0xF2 = 00FF0000
    22:36:28.529......VCP table dumped

     

    =========== Report end ==============

  • swamped207

    4 Apprentice

    •

    426 Posts

    2996

    0

    Posted November 13th, 2020 16:00

    You have disabled the phantom rather than removing it, which is ok but not a permanent solution. At some point you may want to go into Device Manager, and delete the USB entries under "Display adapters" because you are using a direct link from the NVidia gfx card to the S2340T. The USB display adapters exists for the use of those who prefer a single USB3 cable solution instead of DP or HDMI, or who lack the video outputs provided by your NVidia card. Its not recommended that you use USB video when you have NVidia graphics.

    Its possible that the latest DisplayLink software would fix this issue automatically; you can find it here and recommended by Dell here.

    Incidentally, the error notification you saw from DDM is new to the latest b.2015; it was not in older versions so that may be why you see it on your new PC but not the old one.

     

  • trattner

    1 Rookie

    •

    8 Posts

    2984

    0

    Posted November 14th, 2020 02:00

    Dear Argentum,

     

    Thanks again for the reply & insight.

     

    Indeed, if the specific error message is new to the current (2015) version of DDM, this would explain the lack of it on previous installs.

     

    Using the USB connection however doesn’t appear to be optional, for it is through this upstream connection that all the functionality of the monitor’s stand (Ethernet, USB hub, audio) as well as the built-in camera and the touch control are enabled.

     

    For all I understand from the installation instructions, for all of the above to function, DisplayLink drivers are to be installed, and they – in turn – also create\ enable the USB monitor display entry … (in other words, for as long as extended\ full functionality of the monitor is required, the 2nd display entry is to be created, for DisplayLink doesn’t offer an option for functionality selection …)

     

    Incidentally: as I mentioned in a previous message, I did install the most recent version of the DisplayLink drivers \ software (as listed at DisplayLink’s Web site, to which you pointed me as well).

     

    Having said that, I guess that removing the USB display from the Device Manager will NOT solve the problem, because the whole thing is PnP (meaning that Windows will rediscover the USB monitor and bring back\ recreate the Device Manager entry).

     

    However, the switch from “extend” to “duplicate” in the Windows’ Display Settings was necessary not only for hiding \ disabling the phantom entry (which appears to have been a side-effect), but rather for actual usability of the USB monitor (not that I am using it in any way …): for as long as it was defined as “extend”, it would display a mostly empty Windows screen instead of the regular one with all the icons of the software installed on the PC …

     

    Repeated thanks for your support,

     

    Be wll & keep safe,

     

    Eric