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NewmonitorNewpr

updated

11 years ago

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14682

April 14th, 2015 19:00

U2715H resolution issues

I bought this monitor new, and it certainly seems to have resolution/compatibility issues. I've had the same problems everyone else has mentioned using display port and HDMI.  Different cables, computers, video cards, you name it.

I took it back to Microcenter where I got it for them to test.  Same result.  They took a second monitor out of stock and had the same issues.  I seems to maybe work on a Mac, but nothing else.  It either won't support the stated resolution, won't enter Windows when it tells you the resolution is wrong (even though it isn't), and does not get along well in a dual monitor situation either.

I have an older Dell ultrasharp monitor that I love and am trying to replace.  The new monitor should not be so problematic that even a well-known sales/service center can't make it work.  PLEASE look into this.  I would love to be able to buy this monitor and use it!

  • DELL-Chris M

    Community Manager

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    56891 Posts

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    Posted April 16th, 2015 11:00

    We do failure analysis on every returned monitor. I have not seen any new revision come out. Users have mentioned using 3rd party cabling has helped. Of course we can only test on our cabling. They also mentioned using "custom" resolution in their video card control panel.


    DELL-Chris M (old account)

    #IWork4Dell