UNSOLVED
U2723QE, USB-C compatibility and recommendations needed
Hi,
I have just set up a U2723QE connected to a Latitude 5420 laptop via USB-C and Inspiron 5675 desktop using HDMI and USB-A to USB-C. As the cables that come with the U2723QE are quite short, I had purchased the following 2m length cables =
For the laptop: https://www.amazon.com.au/dp/B07V6TQTD8
- But the monitor didn't recognize the laptop (the cable is fine on other devices)
For the desktop (for the USB-A to USB-C setup): https://www.amazon.com.au/dp/B0722DMYTN
With this, I am having unreliable connectivity of my other connected usb peripherals (mouse, keyboard) - they will stop working intermittently.
Are there DELL recommended cables (minimum 2m length), please?
DELL-Chris M
Community Manager
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Posted November 12th, 2022 06:00
The U2723QX/U2723QE/U3223QE was only tested/validated with the provided 1m/3.2ft USB-C to USB-C cable and USB-C to USB-A cable.
You need to reconfigure your physical setup so as to test the U2723QE using our provided cabling to prove that the U2723QE functions correctly.
DELL-Chris M (old account)
#IWork4Dell