Hi Hrvoje

I have a situation in my environment. I have a windows client whose backup we have been taking for the last 2 years approx. we have a browse and retention policy both of 7 years,but due to some reason indexes of the client are not healthy. I checked the restore of the client via SSID it was successful, this I guess means that media database is healthy, cause I did several ssid restores for different timestamps all were successful. I tried to recover indexes via nsrck -L7 -t -c but the command though it ran successfully, could not recover the indexes in it's entirety, it only recovered indexes of last 2 months, and I am sure full media database in backup server is healthy, as far as I understand nsrck -L7 creates indexes from healthy mm, which in my case it is not able to do. Also should I run scanner -vvv -i -f to recover indexes? and last why nsrck -L7 not generating any indexes, am I missing something....

Thanks

Hi,

Your issue sounds like you have a duplicate clientid problem.  You will find an explanation of this and how to fix it in this knowledgebase article: 'Unknown volume' - Troubleshooting 'client id' issues

-Bobby

I agree with Bobby - you might have clientid issue.  To verify that, do following on backup server:

mminfo -avot -q client=client.hostname -r clientid | sort -u

mminfo -avot -q client=client.fqdn -r clientid | sort -u

Both should ideally give you the same and only one entry.

Hi Hrvoje

Thanks for the input. You were right, I checked with my team mate he told me that there were two folders in the CFI folders for the same client. Let me make it clear :

The name of the client is say X. In the index folder you should just find a folder by name X and that will work just fine. But I do not know how there was this folder X in index folder which is fine but there was another folder X in the folder X, so it was like F:\Program Files\Legato\nsr\index\X\X. By mistake my teammate has deleted the folder which is in bold :

F:\Program Files\Legato\nsr\index\X\X. Now I am have no idea how I can recover the indexes for the client, mm seems to be fine, as discussed earlier nsrck -L7 is not working, will I have to run scanner, is there no other option.

Waiting for replies....

I believe what you had is called nested index folder. There are some KB articles on this subject.

There is no need to scan the media. These directories are backed up as 'normal' file backups - just no CFI will be written. Consequently there is no index to browse.

However you could recover the path in non-interactive mode:

recover -iY -S -a "F:\Program Files\Legato\nsr\index\X\ X"

Be careful!

- The pathname is case-sensitive

- Save you current index directory first

- I also recommend that you familiarize on a test system

Hi Hrvoje

Thanks for reply, can you send me the link to some kb's I could not find them on support site of EMC.

Thanks for kind support.