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I'm trying to install a Dell BCM5720 Dual Port in a Dell PowerEdge R730XD
The card is detected in the BIOS and also in iDRAC as BRCM GbE 2P 5720-t Adapter
Instead, when I boot to linux or windows I can only see the integrated network card
Even if I try to execute the command hwinfo --netcard there is no Broadcom card.
I tried also to update drivers and firmware via LifeCycle Controller, Dell repository manager, direct via linux and direct via Windows, but I was only been able to install the driver Broadcom NetXtreme 21.4.2 in Windows server 2019 and the card still remains undetected.
If I try to install other drivers/firmware I get the message 'The update package is not compatible with your system configuration'
OS: Windows Server 2019
BIOS: 2.17.0
Firmware: 2.84.84.84
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Posted September 25th, 2023 02:44
Hello thanks for choosing Dell.
Dell BCM5720 Dual Port-> Which slot is this for?
I’m just wondering if you have only 1 CPU now- because it has to have both CPUs in order to use all the slots.
Respectfully,
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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Posted September 25th, 2023 08:37
@DELL-Young E The card is in slot 4. The server has 2 cpus E5-2640 v4. One single slot of 16gb ram
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September 25th, 2023 09:27
Hello,
please what you see in the device manager in Windows 2019?
Is the BCM5720 is seen ? Maybe it is disabled?
Can you try to boot the server in a minimum to post configuration?
Thanks
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Posted September 25th, 2023 14:49
@DELL-Marco B It's a full lenght card. In which slot should I put it if I'm using only one CPU?
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September 26th, 2023 06:07
Hello, this article may help:
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Posted September 26th, 2023 15:24
I configured the system in a minimum to post configuration + ssd and network card.
The card is still not dected in the os and in the device manager there is only the integrated network card. In idrac it's visible.
I moved the card from slot 4 to slot 5
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September 26th, 2023 15:44
Hello Matteo,
According to the link YoungAh posted; Have you tried
Slot 8 - 1 Gb NICs (full height)
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Posted September 26th, 2023 17:32
@Dell -Charles R I think you mistaken the PCI slot and card priority
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September 26th, 2023 19:51
Hello Matteo,
Yes it looks like I did mistake that. I apologize.
It should be:
1 Gb NICs (full height) - slots:4, 6, 5
1 Gb NICs (low profile) - slots:2, 3, 1
Have you tried any other adapter card in the slot to test the slot?
If you can post a picture of the label(s) on the NIC showing the Dell Part Number I can see if it is validated for the R730XD.
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Posted September 26th, 2023 21:45
Hi no I don't have other cards
The card Is deceted on idrac and in the bios but not in the OS.
When I try to install drivers or firmwares I get that error described above
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September 27th, 2023 06:14
Hello can we see the PPID (part #)? You can upload an image here or you can click my profile and send me the system's service tag through a direct//private message.
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Posted September 27th, 2023 07:32
Is it this KCC-REM-BCM-95720A2003G ?
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September 27th, 2023 13:08
Hello,
I confirm that part 0FCGN is validated for PowerEdge R730XD.
On test to see if it is an hardware issue is to test another card. Did you bought this card recently?
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Posted September 27th, 2023 18:15
@DELL-Marco B Yes I just bought it. How cloud it be an HW error if it's detected in idrac, bios and the connection link is on on both card and switch? Why do I get the error 'The update package is not compatible with your system configuration' when I'm trying to install the correct driver?
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September 27th, 2023 19:34
Hello Matteo,
Can you let us know what the iDRAC shows for firmware version on the BCM5720?
I also notice you posted this:
The card is in slot 4. The server has 2 cpus E5-2640 v4. One single slot of 16gb ram
There is a minimum one memory module per processor
Page 28 : https://dell.to/3EV66eU
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Posted September 28th, 2023 07:19
@Dell -Charles R Hi, the server is now in minimum config to post so only one CPU and one RAM. The network card is in slot 5.
As you can see in the screenshot, there is no firmware and no mac address on the network card
Checked logs and Lifecycle logs, but there is no error.0
September 28th, 2023 13:22
You said that you tried with Windows but also with a linux OS right? So for me we need to investigate at the hardware level even though it has been recognized in BIOS.
Also that there is no mac address it is suspecting hardware error.
Matteo00
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Posted October 7th, 2023 17:01
@Dell -Charles R Followed all the steps and now both network cards are visible on the os.
On idrac I can see their MAC address and firmware version. I updated the firmware and all went good
Thank you Dell for the support