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matteoverzeroli
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November 14th, 2022 09:00
Bluetooth error code 54
hi! I have an Inspiron 7501 and i've noticed this error in the bluetooth Device Manager windows : This device has failed and is undergoing a reset. (Code 54). In fact, it happens that my bluetooth mice stop working when this error accurs. Restarting the system solved the problem only temporary. Someone knows a solution?
Thanks.
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Posted January 16th, 2023 04:00
Just managed to fix the issue (permanently I hope!).
Couldn't find any driver updates through Dell's scans but I found a Bluetooth driver update by searching directly on Intel's website (originally had 22.170.0.2 but found version 22.190.0 which was compatible with my setup).
After installing this and restarting my laptop the Bluetooth button re-appeared in the system tray and my Bluetooth keyboard and mouse re-connected and were working again.
Link to driver update FYI: https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html
Hope this helps people!
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Posted August 16th, 2023 19:41
I just stumbled onto a possible fix for when the Bluetooth adapter stops working...
I noticed the Bluetooth adapter is internally connected via a USB bus, as shown in the device manager if you set the view to "Devices by Connection":
PCI Express Root Complex > intel(R) USB 3.20 eXtensible Host Controller - 1.20 (Microsoft) > USB Root Hub (USB 3.0) > intel(R) Wireless Bluetooth(R)I suspected the USB hub might be glitching when I dock/undock or change the power state, so I disabled the USB Root Hub (USB 3.0) and then re-enabled it.
Bingo! My Bluetooth adapter came back online and my keyboard and mouse instantly reconnected.
I hope this helps others!
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Posted February 7th, 2024 23:50
I have suspected a power management problem all along and have finally fully restored the Bluetooth connectivity.
Besides rolling back to Bluetooth driver 22.130.0.2, I made changes power management settings in the device manager. Open the manager. click on View and select Devices by connection. Scroll down to Human Interface Devices. Expand and find the Bluetooth Low Energy GATT compliant HID device. Right click and click on Properties. Select the Power Management Tab. Uncheck the Allow the computer to turn off this device to save power.
After making that change I have not had any problems.
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Posted May 3rd, 2024 23:50
Helpful Video:
Brad L (retired)6883
1
Posted December 26th, 2022 12:00
I have the same issue on my xps 9510 running windows 11.
Have to restart pretty miuch every day. How irritating!
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Posted December 26th, 2022 14:00
Hilariously, the frequency of this increased exponentially since I last posted. Now it only works for a few minutes after restarting
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Posted December 28th, 2022 02:00
hello, the same thing is happening to me, is there any way to solve the problem without having to restart the computer ?
Thanks in advance.
Thanks for your help.6720
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Posted January 2nd, 2023 18:00
Our XPS 9510 has also gotten significantly worse. Most times restarting does nothing now.
6634
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Posted January 6th, 2023 17:00
Having the same problem on my XPS 15. Just started a few weeks ago and seems to be getting worse. I tried uninstalling the Intel Bluetooth and reinstalling, but this did not help. Hopefully we get some answers soon.
DELL-Nat M
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Posted March 11th, 2025 19:50
Please refer to the community wiki below, which contains a summary of this discussion. Kindly inform us if this resolves your issue:
Resolving Bluetooth "Error Code 54" on Dell Laptops
(edited)
#IWork4Dell