Hi Tauqir,

I suggest you to reinstall the Bluetooth driver and the application, to check if the appropriate drivers for the other devices are installed. You can download the drivers and the applications from the links given below:

Bluetooth Driver: http://dell.to/PiDJLS

Bluetooth Application: http://dell.to/WCtkYK

Please let me know about your findings after the installation.

Thanks Rajath

I tried both links but sorry to say still there is a same problem. When I tried to install R226746.exe (Dell Wireless 365 Bluetooth Module) below message is appearing and there are three yellow mark on Bluetooth Peripheral device in Device Manage Window.

Hi Tauqir,

Thank you for your reply. I suggest you to uninstall the WIDCOMM Bluetooth Software from Programs and Features. Restart the computer and install the Bluetooth driver from the following link:
http://dell.to/PiDJLS

Please let me know your findings.

Dear Sir

I did the steps what you have told me, but still there is a same problem, kindly see the below snap shot.

Thanks

Tauqir

Hi Tauqir,

Thank you for your reply and for providing an update on the status. Please let me know if you are experiencing any issues using a Bluetooth devices connected to the laptop.

Dear Sir

On loading windows 7 below Information is showing.

Bluetooth local radio is not discoverable by others.

kindly see below snapshot.

Thanks

Tauqir

Hi Tauqir,

Thank you for your reply. The Bluetooth device is working properly. However, you have to make it discoverable to other devices in order to pair them with the laptop. Please follow the steps provided below to change the Bluetooth settings:

1. Click Start/Windows logo on desktop  to display the start menu.
2. Type ‘Bluetooth’ in the search box.
3. Click on ‘Change Bluetooth Settings’.
4. Check the box “Allow Bluetooth devices to find this computer”.
5. Click on 'OK'.

Please let me know if you need further assistance.

Thank you so much this issue has been fixed. But what about yellow mark on Bluetooth Peripheral device, These marks are still showing in device manager window.

Below screenshot just for your reference.

Thanks

Tauqir

Hi Tauqir,

Thank you for your reply and I am glad know that the Bluetooth discovery issue has been resolved. I suggest you to right click on a device and click “Properties”. Click on the “Details” tab and select “Hardware Ids” from the drop down menu below Property and copy the first line listed in the “Value” section.

Please follow the steps for all the devices listed in “Other devices” and reply to this message with Hardware Ids.

Dear Rajath

Please see the below values of Hardware Ids of three BLUE TOOTH PERIPHERAL DEVICE.

  Bluetooth Pheripheral Device

• BTHENUM\{00005005-0000-1000-8000-0002ee000001}_VID&00010001_PID&00b1
• BTHENUM\{00005005-0000-1000-8000-0002ee000001}_LOCALMFG&000f

Bluetooth Pheripheral Device

• BTHENUM\{00005557-0000-1000-8000-0002ee000001}_VID&00010001_PID&00b1
• BTHENUM\{00005557-0000-1000-8000-0002ee000001}_LOCALMFG&000f

  Bluetooth Pheripheral Device