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WaveZero

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21 years ago

W

WaveZero

6 Posts

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4930

March 23rd, 2006 13:00

Cable Modem Problem

I have brought a new dell PC a couple days ago. I have blueyonder broadband. I have installed on my computer it was working fine until it started to telling me i cant connect to the internet. I have checked the network connections & the icon for the cable modem isnt there. The cable modem works fine on my Dell laptop & my old PC. I have got it to work by using system restore. Rolling the computer back to when it was fine. I notice that a got windows updating box saying that its unable to install my cable modem.
 
My operating system XP Home Edition

Message Edited by WaveZero on 03-23-2006 09:34 AM

  • WaveZero

    6 Posts

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    Posted March 23rd, 2006 13:00

    Okay thanks. Just wondering. Why was it working ok for while then started to go wrong
  • volcano11

    2 Intern

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    27973 Posts

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    Posted March 23rd, 2006 13:00

    Note that evertime you  change the device that is connecting to the modem, you need to do a complete reset of the network.  To do this, shut everything off. Wait about 5 minutes. Turn on the modem first, and wait another 5 minutes. Then turn on the device that is connected directly to the modem.  The reason you need to do this is that cable modems remember the MAC address of the device that they were last connected to and will only connect to that device until a reset is done.  When you connect a different computer without doing the reset, the cable modem is still looking for the other computer and will not assign an IP address unless it finds the right computer.  Resetting, forces it to start over.

    Steve

  • WaveZero

    6 Posts

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    Posted March 26th, 2006 18:00

    Thanks for your help guys. Problem solved

    Message Edited by WaveZero on 03-26-2006 02:00 PM