Hi adannoriega,

Welcome to the community.

Please check the link below for troubleshooting this issue:

http://bit.ly/UZtf2F

You can also update the BIOS of the system from the link below:

http://dell.to/V68oP1

If you are unable to locate the wireless drivers for your system, then check the link below and let us know which wireless card you have on the system:

http://dell.to/W0OGzY

Please perform these steps and let us know the results of the same so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

Nothing Work, The Problem still continue...

Hi adannoriega,

Please let us know which wireless card is installed on the system. Also, kindly check the system ins safe mode with networking by following the steps below:

Checking in Safe Mode in networking:

Keep tapping F8 key on the keyboard while starting the system at Dell logo.

It will take us to a different screen called Windows Advanced Options.

On this screen only keyboard will function so you need to use arrow keys to scroll through the options and enter key to select the highlighted option. Highlight Safe mode with networking and Hit enter.

Hit enter to select Windows version you are using.

And your system will boot up once you are on the Desktop check the wireless connection for some time and let us know if issue persists.

Thanks and Regards
Sandeep P
#iworkfordell

i also have the same issue i have tried all the step you suggested but still have the same problem! must be an issue with this laptop series!

the BIOS and driver are properly installed and updated, and the problem persisted

Greetings

Finally I figured out what was the problem! The Bluetooth card generates a conflict with the wireless card, and that's what this is used to disconnect or show limited connectivity after a while, to fix it you need to disable the bluetooth card, and wait for Dell provide another solution.

Hi,

Its great to hear that you have isolated the cause of the failure on the system. Please make sure that the BIOS is updated on the system.

Please download and install the wireless card drivers for the system from the link below:

http://dell.to/14qC4XI

Please perform these steps and let us know the results of the same.

Thanks and Regards
Sandeep P
#iworkfordell

Hi adannoriega,

Please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your service tag and contact information so I may access your system records.

Thanks and Regards
Sandeep P
#iworkfordell

Exact same issue, nothing works -.- cant even download driver because wifi stops and it ruins download

Hi enriquegl,

I would request you to kindly connect the system using ethernet cable in order to download the driver completely. Then, you can install the same and use wireless again.

Alternatively, you can download the driver from a different system and then transfer the file to the affected system. Then, you can install it and ensure if the issue has been resolved.

Thanks and Regards
Sandeep P
#iworkfordell