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Internet not working
Hello, I have a Dell 8600. Recently I have reinstalled Windows XP on it as I had been having some problems with it. When I got done reinstalling it, my internet connection worked fine. A day or so ago, it suddenly stopped working. I connect to the internet through a router. According to the network properties menu, the connection is active but very few packets have been sent. There is no hardware problem and the network card is not the problem as I have tried another card with the same result. The lights on my router light up as well, so it appears that it is getting through to the router, i'm just not getting an internet connection. I have released and renewed by IP addresses many times with no results. Both of the other computers connected to the router work fine. I have also tried hooking my computer up to the cable modem directly. Again, this did no solve the problem. Do you have any other suggestions on how I could fix this problem.
- I am sorry, I have an 8200 (it has been about 2 years since I first got it and i forgot the number). Anyway, all of the options under the Internet menu are as you stated they should be. I cannot ping by URL. I believe I have a valid URL whne i run ipconfig/release/renew. I can ping by IP address and get 0% loss and everything looks ok.
Can you get to an internet site by typing the IP address into the address bar of IE? If so, then there is something wrong your DNS settings. Check the properties of your TCP/IP protocol and make sure that DNS is disabled. You could also try repaing Internet Explorer (Start > Control Panel > Add/Remove Programs, page down to Microsoft Internet Explorer, then click remove - it should give you the option to repair). If this doesn't work, try resetting the TCP/IP stack using the instructions at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q299357
If this doesn't fix it, make sure that your folder options are set to view hidden and system files, then do a search for the file named hosts (it has no extension and is not the filenamed hosts.sam). When you find the hosts file, rename it to hosts.old. Reboot and see if you now have internet connectivity.
If you are running any firewalls, temporarily disable the firewalls until you solve the problem to make sure that the firewall is not contributing to the problem.
Steve
Please, if you want help, try to provide more details. It is difficult enough to solve networking problems from the other end of the internet, since we cannot look over you shoulder and see the results of what you are doing. Please answer the following questions. Is DNS disabled in your TCP/IP properties? Do you have any firewalls installed (inlcuing things like Norton Internet Security, Zone Alarm, Sygate Personal Firewall, etc.)? Are they disabled? Did you find the hosts file? What happened when you tried to repair internet explorer? If you have a firewall program installed, try unistalling it, rebooting and trying the internet connection again. What other network protocols are installed besides TCP/IP? Are you sure that Internet Connection Sharing is disabled (you don't need it if you are using a router)?
Steve
- I am sorry for my last reply. I am just getting flustrated as nothing seems to be working. Here is where I am right now. I have just got done putting Windows XP back onto my dell and I have the same problem. I have no firewalls on. In response to repairing IE, I cannot find it under the Add/Remove programs list therefore I cannot attempt to repair it. Before I reinstalled XP, I found the host file and renamed it, with no success. After putting XP back on, I still have a connection to the router as 200 or so packets have been sent and 30 or so received and it says that I am connected to it. I am not quite sure how to disable DNS from my TCP/IP options. I am not quite sure where you are refering to (possibly, under my NIC card settings?) Since I have just formated XP, I am not sure if my Internet Sharing is on and I remember seeing it, but do not remember where it is. Other than TCP/IP, all of the other things seem to be normal. I remember that one of them is the Microsoft client. Other than that, there are just two other standard ones and reformating should have reset those anyway. Thanks for your help so far. It has been a long weekend/week trying to get my Dell back up and running and I appreciate your help.
When you say that you "put Windows XP back on your computer", did you do a clean install (reformat the hard drive and then reinstall XP)? If so, then you should have gotten rid of any software glitches that was causing the problem. If this is the case, and you have eliminated the network card and the router as being the problem, then the only thing that remains is the cable that connects the network card to the router or the network card to the cable modem when you eliminate the router.
Note that if Internet Explorer 6 was the base version of Internet Explorer on this computer, then the repair option will not be available in Add/Remove Programs, but this would not be an issue anyway if you did a clean install. After a clean install, the router and the cable modem should both work with the default settings for the network connection. But, just to be sure, visit www.homenethelp.com and run throught their tutorial on setting up a network manually. Windows XP's built in firewall should not be preventing you from accessing the internet (it would only prevent you from accessing other computers on your local network. If you do not have any other firewalls installed after the clean installation, then firewalls should not be an issue.
Again, with a clean install, change of network cards, lack of ability to connect through either the router or directly through the modem, leaves only the network cable as the possible source of the problem. Have you tried a different cable?
Steve
Yes, I completely wiped the system clean and reinstalled Windows XP. I have tried another cable without any success. I have also tried to connect it directly to the modem, again, with no success. That is what makes this problem so weird. I have had my share of problems in the past but this one is like something I have never seen before. I am not quite sure what to do at all. This is just one of those really weird problems.
If your computer is using DHCP (obtains an IP address automatically) then it should get a new IP address from the router everytime it boots and the router will not assign conflicting IP addresses, assuming all of the other computers connected to it are also set to obtain an IP address automatically.
When you connect directly to the cable modem, do you do a reset of the cable modem (shut it down, turn it back on, wait for about 5 minutes for it to sychronize, then turn on the computer)?
Steve
Try the tutorial at www.homenethelp.com
Steve
volcano11
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27973 Posts
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Posted November 18th, 2003 22:00
What is an 8600? There is no Dimension with that model number. Do you get a valid IP address when you run ipconfig /release /renew? Can you ping an internet address by IP address (from a command prompt, issue the command ping 193.108.95.39) Can you ping by url? (from the command prompt issue the command ping www.microsoft.com) If you open Internet Explorer and go Tools > Internet Options and click on the connections tab, is it set to Never dial a connection? If you click on the LAN Settings button, are all boxes unchecked?
Steve