Help

Start a discussion
UNSOLVED

Kakane

updated

21 years ago

K

Kakane

7 Posts

0

6411

January 23rd, 2006 13:00

power surge causing modem problems

After a power surge a few days ago, my modem is flaky. Sometimes I can get a dial tone and log in (I'm on right now). Other times, no dial tone even though I can check the line with a phone and tell that there is no problem. Can I fix this? Do I need a new modem? Is it a problem with the COM port?
 
Advice appreciated.
  • S

    sleeplesman

    272 Posts

    208

    0

    Posted January 30th, 2006 22:00

    it sounds like your modem got a little "tickle" and usualy means the modem is toast. If you have the phone cord going through a surge protector bypass it for testing purposes. maybe its the surge protector causing the problem.
  • K

    Kakane

    7 Posts

    208

    0

    Posted January 31st, 2006 11:00

    It's frustrating because my modem works fine, it just doesn't hang up properly so I have to physically take the phone cord out of the jack on the computer every time I want to disconnect. And I can't reconnect the phone cord until I'm ready to the modem again or it will create a "no dialtone" situation on any phone attached to that line.

    Is replacing the modem a big deal? I have a Dell Inspiron 600M with a PCTEL modem.

    Thanks for your reply!
  • S

    sleeplesman

    272 Posts

    208

    0

    Posted January 31st, 2006 12:00

    its not bad if you are reasonable with a screwdriver. see the following link.
    http://support.dell.com/support/edocs/systems/ins600m/en/sm/modem.htm#1000001

    its a fairly easy procedure. looks a lot harder than it realy is.

Dell Support Resources

Latest Solutions

View More