UNSOLVED
URGENT PLEASE: Killer Wireless n/a/ac 1535 NOT connecting
HI All,
I would appreciate your help in this connecting problem.
Two days ago I bought a Dell XPS 9550 Win10 with Killer Wireless adapter. I bought it in USA and now I came back to Brazil. When I arrived at home and tried to connect to my wifi, the message I receive is "can't connect to network". Then I downloaded and installed the latest drivers, killer suites, etc, etc, and etc. But I still getting same problem.
my router has two frequencies 2.4 and 5.0 mhz for wifi... all other devices (laptops, ipad, cell phones) connect normally in both ones. I believe the problem is not in my router.
Could you please help me???
Thanks in advance.
Ivan.
Arkaja2012
2 Posts
30984
0
Posted September 30th, 2018 01:00
Hello, I just changed my router's channel as well and it solved the problem immediately. Thanks so much! EricArkaja2012
2 Posts
30985
0
Posted September 30th, 2018 01:00
Hello,
I have a 2018 Dell XPS 15 that I bought in US while there. I had no problem with connecting to 2.4 and 5 mHz routers while there. I have now returned to India and I am experiencing the same problem. The computer does not see my 2.4 mHz router but see other netwroks with no issue. Please clarify what I need to do in order to configure the router so my computer will detect it.
Thanks,
Eric
Moriah.com.br
7 Posts
28083
0
Posted March 18th, 2019 21:00
Amigo, vou teclar em portugues porque já vi que és Brasileiro...
Não mude os canais do seu roteador, os canais mais altos são melhores por ter menos gente usando, logo ajuste seu windows: é um problema de Driver!
In English: The problem is the driver, read: http://support.killernetworking.com/knowledge-base/wi-fi-channels-12-and-13/
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
34758
0
Posted May 11th, 2017 09:00
ivanduar,
Click the links below for resolving wireless connection issues.
Dell Networking and Wireless Support Center
Getting Starting and Connecting to a Wireless Network
Jesse L (retired)