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Problems installing software for new printer
I have a Dell Latitude D600 laptop computer. I recently purchase a Lemark printer ( all-in-one ). Every time I try to install the printer software, it says they do not support Windows 98, ME or 2000. But I have Windows XP. After spending hours on the phone with Lexmark, they suggested I upgrade my bios and upgrade from Windows XP Professional Service Pack II to Service Pack III. Shoulsd I do this, and how do I do this? Thanks for any help.
PudgyOne
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Posted November 24th, 2008 13:00
Try this first. Make sure thast you have the latest Windows Updates. SP3 made my computer run faster. If you're gonna install it, and I recommend it, to download it from Microsoft XP SP3 FULL.
Also make sure that you have net framework because most programs need it to run. Also install the latest Java.
As for the printer. Disconnect the printer. Un-install the printer(use a cleanup utility if Lexmark provides one)
Restart your computer.
Download the latest drivers from Lexmark's website.
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)
Go to the USB Controller section and click the + sign.
Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.
Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.
Install the proper drivers. You'll be prompted when to connect the printer(powered on)
Please make sure to use a 4ft or less USB Cable.
Rick