I have a customer that suffered a power failure.  Their Optiplex 9010 won't boot - it gets stuck in the repair loop running Windows 10.  I inserted the Install disk and got to the Command Prompt.  I can list all the folders and files.  I ran chkdsk and it corrected some things.  But it still won't boot.

So....

I removed this SATA drive and tried to connect it via USB to my system to copy the files off.  I connect it to my system via an Apricorn DriveWire.  My system (Win7 Pro) sees the disk as unformatted with the "You need to format the disk in drive G: before you can use it."

My questions are:

1) Of course, how to be able to see the drive so I can save the files.

2) Is the problem due to Win10 HD being read in Win7?

3) Is it possibly due to some Dell HD encryption?

4) Is it because I'm trying it through the Apricorn unit?  Other HDD are seen fine through it.

Again, I can see the folders and files fine through a Command window via the Windows 10 install disk, so I know the HD is formatted and the data is there.  Just can't see it for some reason from my Win7 system.

The Disk Management App sees it as RAW.