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TimNguyen93
1 Rookie
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4 Posts
1
27574
September 18th, 2018 22:00
9020, black screen, no bios
When the power button is clicked, the fans all run, CPU is generating heat. The power led is white not flashing or anything. I simply do not have any visual.
I have tried the LCD BIST and the colors flash and it goes back to a black screen after it's done.
I have also tired taking out the CMOS battery for 10 min and putting it back in. Booting up and same thing.
I have also taken out the ram and only inserting one ram in the top. No visual. And then the bottom. No visual again. I can't get the pc to get into bios or show any signs other than the back light of the screen turning on.
I've spent countless days on the internet trying to figure out what I can do and everything points to getting into the bios to update it but I can't see anything past a black screen! Please help!
fugiknucks
3 Posts
20126
0
Posted September 19th, 2018 19:00
Just ran into this issue myself! Unplug and remove the following from the computer; all hard drive(s), cd rom, video card, external usb devices (except keyboard/mouse) and RAM. Use the built in video card to your display, if you're already utilizing that then you're good. Leave one Ram stick in slot 2. Boot her up and it should give you the option to go into Bios.
fugiknucks
3 Posts
20121
0
Posted September 19th, 2018 20:00
Have you checked to see if the mobo isn't fried? If it isn't and if it's giving beeping error then the steps I listed should take you to the Bios. Connect your computer via it's built in VGA to your monitor. Leave one memory stick in slot 2. Reboot your computer and it should give you the option to boot into Bios. Again, make sure every thing else is disconnected. You only want the monitor/mouse/keyboard/memory stick in slot 2 connected.
TimNguyen93
1 Rookie
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4 Posts
20114
0
Posted September 19th, 2018 20:00
I cannot tell which one is second slot in this AIO computer. Is it the upper or lower one? I have disconnected the cd drive and the hard drive. There isn't anything else for me to disconnect from the mobo. I've even swapped out the psu with a working computer to rule out a faulty psu not providing enough power. I've swapped out the RAM and still no splash screen or bios.
TimNguyen93
1 Rookie
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4 Posts
20123
0
Posted September 19th, 2018 20:00
I have done that and the screen doesn't take me to the bios or anything.
TimNguyen93
1 Rookie
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4 Posts
19838
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Posted November 5th, 2018 12:00
I ended up replacing the motherboard. I found a $30 one and replaced it. What I believe happened was that I lost power while it was updating and it corrupted the system. Clearing the cmos didn't help. After transferring the CPU, ram, and hard drive over to the new motherboard everything booted up normally and my data was still there. Hope you can find a replacement motherboard!A bump to an old thread as I had the same issue and could not find a solution anywhere! Here is the solution change the monitor, I was using a TV and the bios screen was black, switched over to a VGA monitor and presto the bios screen appears and was able to configure the bios!
TheAustinG
1 Message
9284
0
Posted January 20th, 2021 19:00
@Woody Thank you so much for your comment! I was pulling my hair out trying to figure out what the problem was. I saw your comment and decided I’d give an old monitor I had laying around a shot. Lo and behold, I could finally see the BIOS!!
Tomaszbajorek
4 Posts
2406
0
Posted April 22nd, 2021 05:00
I had a 9030 aio go black screen of death on me
The following worked.
Unplug everything and the power a few times. Hit the discharge button on the back a few times and hold for a few seconds. Then turn on the machine while nothing is plugged in other than power. You will get a keyboard message but after that you can plug everything back in and be good to go
Tesla1856
10 Wizard
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17979 Posts
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71570 Points
20134
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Posted September 19th, 2018 11:00
Right, strip it down as bare as possible.
If PowerSupply checks good with digital-tester, I would say bad motherboard.
https://www.dell.com/community/Alienware-General-Read-Only/Alienware-Desktop-General-Hardware-Troubleshooting/m-p/5555517#M57436
Fixing computers isn't always easy. You won't know the exact problem until it's fixed (if you decide to go that far).
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