UNSOLVED
990, adding graphic card
Hi i had a Optiplex 990 laying around and i decided to add a graphic card to it but i couldnt get it to work. Without the card in and me connected through the DP slot in the mother board everything boots up fine. If i add the card and i keep using the DP port in the motherboard i get an error that tells me that there is a unsupported video configuration and that i pretty much gotta turn off the computer and plug directly into the card. The thing is when i plug into the card my computer stays in sleep mode and nothing happens. What could be wrong?
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Posted October 13th, 2018 21:00
I tried all the steps nothing has worked so i decided to put the card in my main rig to see if it works. I currently have a 1070 in. After i put in the card and plugged everything in i had the same problem as the other system. Does that mean the card is broken? and is it 100% that?
Also the dell motherboard has a 5 pin connector to plug in the power switch, i moved it to a new tower and this one has 2 pin connectors for power,reset and lds. Is there a converter i can use or do i need to splice the wires together for it to work? Do you know which pin is which maybe? Thank you very much
1931
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Posted October 13th, 2018 21:00
@hurricano wrote:
1. I decided to put the card in my main rig to see if it works. I currently have a 1070 in.
2. After i put in the card and plugged everything in i had the same problem as the other system. Does that mean the card is broken?
1. Good troubleshooting
2. Sounds fairly broken to me.
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Posted October 14th, 2018 01:00
Onboard is not supported when a card is inserted into the X16 slot.
If you could see something it would have the following on the screen.
Attention: Unsupported Video Configuration Detected
System halted!
Attention: Unsupported Video Configuration Detected
Action is Required
This computer has an add-in graphics card, but the monitor is plugged
into the integrated video connector.
To attach the monitor cable to the add-in graphics card:
1. Shut down the computer
2. Plug the monitor cable into the add-in graphics card connector.
This may require a video adapter or video adapter cable.
(provided with the system)
3. Turn on the computer.
This message should not appear after completing these steps.
For more information or help, please refer to the system documentation.
1875
0
Posted October 16th, 2018 18:00
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.0
0
Posted July 16th, 2024 06:56
@Tesla1856 I realize I’m a few years late, but I’m about to put a video card into a dell optiplex 990 with intel integrated graphics. I’ve checked & my bios has no option to do anything with the on board graphics. What might I do if I run into this same problem?
0
0
Posted July 19th, 2024 03:26
BIOS has no option to do anything with the onboard graphics because it's automatic. Adding a graphics card disables onboard graphics and graphics card must be used for monitor connection.
Tesla1856
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1948
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Posted October 13th, 2018 18:00
The on-board video is suppose to automatically disable itself.
But it seems these OptiPlexes sometimes need some extra persuasion.
https://www.dell.com/community/Optiplex-Desktops/9010-hangs-during-boot-with-Radeon-R7-250/td-p/6166866
and
https://www.dell.com/community/Optiplex-Desktops/5040-GPU-upgrade-SFX-PSU-installed/m-p/6186829/highlight/true#M28818
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.