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Ben H.

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6 years ago

BH

Ben H.

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June 6th, 2020 14:00

Dell optiplex refusing to boot

So I have a dell optiplex 9020 MT that isn’t booting up, I was in a game when the computer completely shut down, I thought it was an overheating thing until 2 and a half hours later, it still won’t boot, I’ve tried resetting the semos battery and the diagnostic tool on the back of the power supply to them not working. When I press the power button, it turns on for half of a second before powering down, if I wait about 8 seconds I get the Amber code 2/1. Hopefully you guys can figure this one out, my dad is very pissed about it. Thanks. Ben H.

  • Ben H.

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    Posted June 6th, 2020 15:00

    I can’t understand that a computer that was working perfectly fine would just die after one shut down, the power supply is working and it still won’t boot but I’m not getting those flashing Amber 2/1 thing. It just straight up dies after you try to boot. Any other ideas?

  • fireberd

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    Posted June 6th, 2020 15:00

    2/1 code is "bad motherboard" according to the Dell listing.

    For troubleshooting, unplug any hard drive/SSD/CD drive.  Remove the memory and if it has a video card remove it.

    Then power on and see what code you get, if it changes or still the same.  If its still the same then 99% its a bad motherboard.

     

     

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • bradthetechnut

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    Posted June 6th, 2020 16:00

    Did you try anything fireberd suggested?  I'd start with the GPU card if you have one - remove it and see if the PC starts.

    What GPU and PSU do you have?  If it's the stock PSU, there is the possibility the GPU was too much for the PSU.

  • Ben H.

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    Posted June 6th, 2020 16:00

    I removed everything and it still won’t boot. Me and my friend think it’s a power button issue because when I do the diagnostic button on the back, it gets further than the main power button, still not getting that flashing power button, and also I don’t have a graphics card, any other ideas?

  • bradthetechnut

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    Posted June 6th, 2020 17:00

    Just so we're not getting mixed up - PC is not going to boot with everything removed.  Point was to see if it would power up and stay on.  Hopefully you put everything back.

    Since it wouldn't power up, it's down to either the PSU or MB.  And you got initial 2 & 1 error code indicating it's the MB.

    There is another thing to try - While keeping the test button in the back pressed first, push the power button in the front and see what it does.  I had another user do that.  PSU seemed to be on it's way out, but would still fully power up with the test button pressed.