We have a 7010 that has odd boot issues. Often you boot, you get the Dell logo, the Win 10 logo flashes up and then it powers down. Then on a second attempt you get Dell logo, Win 10 logo and then the 'spinning ball bearings'. Once you see the ball bearings, you know it's going to start. The start and promptly stop can occur once or half a dozen times, but so far at least, it does eventually sort itself out and start.
So far I have...
Removed and re-seated the HDD cables ... but I have NOT looked to swap to a different SATA port (if there is one in a 7010??)
Run complete HDD diagnostics and no issues
Run Support Assistant and no issues
Checked the BIOS level (A29)
Checked and reset the BIOS settings
Run a BIOS-level hardware test ... and everything passes
On the BIOS side...
Legacy boot enabled with HDD as primary boot device
Selecting UEFI which I would expect to be an option (Win10, 3 year old box), there are no book options. 'Add Boot Option' comes up with 'File System Not Found!' ... suggesting it can't see the HDD, but see 4. below
SATA is set for AHCI
Drives shows SATA-0 being the internal HDD so disk is being recognised (SATA-1 is DVD+/-RW)
Secure Boot is disabled
Anyone any ideas on this odd 'will start eventually' behaviour, and given all checks pass, quite what can I try to identify and resolve this issue. Kind of concerning to have a machine become so unreliable.
Well the solution to this is hasn't been to change the HDD (although this was done), not to change the power supply (although that was done), not to upgrade the machine to am i9, no it was...
Just change the NVM battery, a CR3032 on the motherboard, and now all is well and the machine boots every time!
Windows 7, 32-bit* Windows 7, 64-bit* Windows Vista 32* Windows Vista 64* Windows XP Home Edition* Windows XP Media Center Edition* Windows XP Professional x64 Edition* Windows XP Professional*
the real question , endless on PC repair help forums.
is the customer has no tools, and no spare parts.
diagnosing a PC lacking advanced tools and utilities makes the job harder or most times impossible
for sure if ePSA fails (firmware diagnosis if present there) 2012 , IDK, too old for me.
A spare PSU and spare SDD in the tool box kit is mandatory in my book.
if you dont have that and great linux boot media, (demo live) or win7PE boot media with all tools loaded to it.
then diagnosis becomes endless.....
one can take any PC to a shop and he/she has all those tools and more.
the 7010 MT PSU Minitower.
fits all these PCs. my 390 has generic 700watt ATX PSU right now, do you have MT? if yes, PSU tests get far far more easy to diagnose. next time post what PC YOU OWN of the 4.
Dell Optiplex "MT" 275W ATX power supply 390/790/990/3010/7010/9010 0841Y4
2012 PC , is not really chopped liver but not 64bit qualified 2nd gen sandy bridge CPU, 4th up is best..\
or can run Gen 3 CPUs."IVY"
it is not 3 years old you bought a REFRIB, (so do I , many) Refurbs are what I call USED and dusted off.
if you get my drift. for sure expelled from a major business or school district etc. GOV used.
so in such PC it self shuts, off (that is not a good sign ever)
and I bet never shuts off with HDD removed, running only BIOS, ?????
then you insert test media, say linux boot USB stick and it and test it. (and does not self shut off now?)
my guess if the HDD is bad, run smart tests it (S.M.A.R.T ) and be real sure no UN-correctable errors are there. (there are many ways to run smart tests, not one)
I use my Ubuntu v17+ demo disk to fully test the HDD, or do this. (zero cost) and run DISKTEST under linux.
or if free boot media fear:
I grab my spare good SSD, 60/128GB drive ($20 spares I keep for testing)
and insert it and load w10 fresh, if it loads at all . intel does not support 32bit now. so....
install to a known good hdd or sdd, a very very simple and cheap test. $20 max.
If the PC still shuts off, at any time, testing , running linux boots media or loading to fresh good HDD/SDD loading w10
then that is a hardware failure.
if true that means 1 of 2 things are wrong.
1: PSU is bad.
2: PSU sees overloads and shuts down, (shorts, are not allowed, so we strip the PC down to isolate shorts)
how to w10 get on this box (32 bit I bet)
during the free 2015 w10 update? tell this please and how long ago.
savvy2, the HDD passes every tests, both Seagate and Dell including all the advanced test and surface/sector scans. The machine DOES also start once it's had its few false start and then runs without any issues whatsoever. With a PSU going bad I might expect intermittent crashes ... but once started, it works perfectly for hours or days. With a bad disk I might expect write errors or issues once the machine was running, but there are none.
Everything is 100% okay on the box, excepting getting past the boot step just before the rotating ball bearings. Once it gets itself past that, it is completely okay, and ALL hardware tests including ALL HDD tests are 100% passes
The machine is a 2015 box and so only 4 years old, not 2012. It was an ex-demo box, otherwise new.
You may have missed, but...
HDD passes all SeaTools tests, including the advanced tests
There are no SMART errors
The HDD passes all Dell BIOS checks
The entire machine passes all BIOS h/w checks
The entire machine passes all Dell Support Assistant checks
I doubt it is the PSU as the point of failure is always at EXACTLY the same point in the boot. Id' expect a PSU failure to give much more variable results, or simply not work at all. Instead, after a few attempts, the machine boots fine and can run for hours or even days without a single issue ... no disk read/write issues, no shut downs, 100% AoOK. The ONLY issue is getting past the loading of Win10 during boot. It has this 'display the Win10 logo' then shut down issue, but try a few more times and off it goes fine.
I can see the machine shipped with: 619-35109 : Windows 7 Professional (32Bit) Multi-Language - English, French, German, Dutch, Italian
Of course, MS almost obliged Win7 users to move to Win10 which was an 'in OS' self-update, and then Win10 is designed to be self updating. It's currently on 1903 18362.329. That said...
The machine is not that old. It was an ex demo machine and went out of 12 month warranty in 2016, so will be 4 years old ... hardly an old box unable to run the current OS
If it was an incompatibility, I'd not expect it to 'get there in the end'. So it WILL start ... but can take a number of attempts
No it wasn't related to the move to Win10 nor I suspect the move from 1803 to 1903. The behaviour has been gradual over the past 12 months maybe, with the number of attempts to start increasing over time. So originally no issue whatsoever, then start once fail, start again okay. Now it can be 3 or 5 attempts to start, then okay ... without doing anything other than pressing the power button after a shut down
No I haven't tried a clean install of Win10, but I'm not sure that would make an issue which seems more related to getting Windows to start. IT gets as far as the logo for 1-2 secs, then off
So if it were some incompatibility I'd not expect it to boot, period. But instead, a few attempts and it goes fine with no issues. Hard to put that down to an incompatibility between Win10 1903 and the hardware
iain_h
1 Rookie
•
51 Posts
5849
0
Posted December 5th, 2020 09:00
Well the solution to this is hasn't been to change the HDD (although this was done), not to change the power supply (although that was done), not to upgrade the machine to am i9, no it was...
Just change the NVM battery, a CR3032 on the motherboard, and now all is well and the machine boots every time!