iain_h

updated

6 years ago

I

iain_h

1 Rookie

51 Posts

0

10223

September 4th, 2019 05:00

Intermittant boot issues with Optiplex 7010

We have a 7010 that has odd boot issues. Often you boot, you get the Dell logo, the Win 10 logo flashes up and then it powers down. Then on a second attempt you get Dell logo, Win 10 logo and then the 'spinning ball bearings'. Once you see the ball bearings, you know it's going to start. The start and promptly stop can occur once or half a dozen times, but so far at least, it does eventually sort itself out and start.

So far I have...

  1. Removed and re-seated the HDD cables ... but I have NOT looked to swap to a different SATA port (if there is one in a 7010??)
  2. Run complete HDD diagnostics and no issues
  3. Run Support Assistant and no issues
  4. Checked the BIOS level (A29)
  5. Checked and reset the BIOS settings
  6. Run a BIOS-level hardware test ... and everything passes

On the BIOS side...

  1. Legacy boot enabled with HDD as primary boot device
  2. Selecting UEFI which I would expect to be an option (Win10, 3 year old box), there are no book options. 'Add Boot Option' comes up with 'File System Not Found!' ... suggesting it can't see the HDD, but see 4. below
  3. SATA is set for AHCI
  4. Drives shows SATA-0 being the internal HDD so disk is being recognised (SATA-1 is DVD+/-RW)
  5. Secure Boot is disabled

Anyone any ideas on this odd 'will start eventually' behaviour, and given all checks pass, quite what can I try to identify and resolve this issue. Kind of concerning to have a machine become so unreliable.

Thanks for any thoughts

  • iain_h

    1 Rookie

    51 Posts

    5849

    0

    Posted December 5th, 2020 09:00

    Well the solution to this is hasn't been to change the HDD (although this was done), not to change the power supply (although that was done), not to upgrade the machine to am i9, no it was...

    Just change the NVM battery, a CR3032 on the motherboard, and now all is well and the machine boots every time!

  • speedstep

    11 Legend

    46969 Posts

    6503

    0

    Posted September 4th, 2019 05:00

    The 7010 is ancient machine that will BOOT and Run WINDOWS XP.

    So there would not be any UEFI Secure boot options.

    Your drive is going physically bad and should be replaced.

    Clean install using windows 10 OEM system builder DVD is recommended.

    https://www.neweggbusiness.com/product/product.aspx?item=9b-32-350-237

    https://www.amazon.com/Blue-500GB-Desktop-Hard-Drive/dp/B00461G3MS/

    https://www.dell.com/support/driver/us/en/04/driversdetails?driverid=k0ck5

    Advanced format drives REQUIRE AHCI F6 mass storage drivers.

    Chipset drivers are also not native to windows.

    https://downloads.dell.com/FOLDER00365739M/2/Chipset_Driver_CPNKY_WN32_9.3.0.1019_A00.EXE

     

    https://downloads.dell.com/FOLDER01693556M/2/Audio_Driver_594D4_WN_6.0.1.5985_A14.EXE

     

    https://downloads.dell.com/FOLDER04469185M/4/Intel-Management-Engine-Components-Installer_C3VMM_WIN_11.0.6.1194_A02.EXE

     

    https://downloads.dell.com/FOLDER03133116M/1/WinPE3.0-Drivers-A17-YTMNK.CAB

     

    https://downloads.dell.com/FOLDER05287333M/1/Intel-HD-and-HD-4000-Graphics-Driver_41YY8_WIN_10.18.10.5059_A19.EXE

    The intel RST F6 drivers are soon to be Gone FOREVER you have a few more days and POOF they are gone.

    Download the driver STOR_allOS_10.1.0.1008_PV.exe and one of the following F6 driver diskettes

    https://downloadcenter.intel.com/download/20104/Intel-Rapid-Storage-Technology-RAID-for-Intel-5-Series-Chipset-Based-Desktop-Boards

     

    STOR_allOS_10.1.0.1008_PV.exe

    Windows 7, 32-bit*
    Windows 7, 64-bit*
    Windows Vista 32*
    Windows Vista 64*
    Windows XP Home Edition*
    Windows XP Media Center Edition*
    Windows XP Professional x64 Edition*
    Windows XP Professional*

    Language: English

    Size: 5.95 MB

     

    STOR_F6_32_10.1.0.1008_PV.exe

    Windows 7, 32-bit*
    Windows Vista 32*
    Windows XP Home Edition*
    Windows XP Media Center Edition*
    Windows XP Professional*

    Language: English

    Size: 0.3 MB

     

    STOR_F6_64_10.1.0.1008_PV.exe

    Windows 7, 64-bit*
    Windows Vista 64*
    Windows XP Professional x64 Edition*

    Language: English

    Size: 0.33 MB

     

     

     

  • savvy2

    4 Apprentice

    2547 Posts

    6489

    0

    Posted September 4th, 2019 06:00

    the real question , endless on PC repair help forums.

    is the customer has no tools, and no spare parts.

    diagnosing a PC lacking advanced tools and utilities makes the job harder or most times impossible

    for sure if ePSA fails (firmware diagnosis if present there) 2012 , IDK, too old  for me.

    A spare PSU and spare SDD in the tool  box kit is mandatory in my book.

    if you dont have that and  great linux boot media, (demo live) or win7PE boot media with all tools loaded to it.

    then diagnosis becomes endless.....

    one can take any PC to a shop and he/she has all those tools and more.

     

    the 7010 MT PSU  Minitower.

    fits all these PCs. my 390 has generic 700watt ATX PSU right now,  do you have  MT?  if yes, PSU tests get far far more easy to diagnose. next time post what PC YOU OWN of the 4.

    Dell Optiplex "MT" 275W ATX power supply 390/790/990/3010/7010/9010 0841Y4

     

     

     

     

     

  • savvy2

    4 Apprentice

    2547 Posts

    6493

    0

    Posted September 4th, 2019 06:00

    what PC is it :

    MT, DT, SFF, USFF

     

    2012 PC , is not really chopped liver but not 64bit qualified 2nd gen sandy bridge CPU,  4th up is best..\

    or can run Gen 3 CPUs."IVY"

    it is not 3 years old you bought a REFRIB, (so do I , many)  Refurbs are what I call USED and dusted off.

    if you get my drift.  for sure expelled from a major business or school district etc. GOV used.

    so in such  PC it self shuts, off (that is not a good sign ever)

    and I bet never shuts off with HDD removed, running only BIOS, ?????

    then you insert test media, say linux boot USB stick and it  and test it. (and does not self shut off now?)

    my guess if the HDD is bad, run smart tests  it  (S.M.A.R.T ) and be real sure no UN-correctable errors are there. (there are many ways to run smart tests,  not one)

    I use my Ubuntu v17+ demo disk to fully test the HDD, or do this. (zero cost) and run DISKTEST under linux.

    or if free boot media fear:

    I grab my spare good SSD,  60/128GB drive ($20 spares I keep for testing)

    and insert it and load w10 fresh,  if it loads at all .  intel does not support 32bit now. so....

    install to a known good hdd or sdd,  a very very simple and cheap test.  $20 max. 

    If the PC still shuts  off, at any time, testing , running linux boots media or loading to fresh good HDD/SDD loading w10

    then that is a hardware failure. 

    if true that means 1 of 2 things are wrong.

    1: PSU is bad.

    2: PSU sees overloads and shuts down, (shorts, are not allowed, so we strip the PC down to isolate shorts)

     

    how to w10 get on this box  (32 bit I bet)

    during the free 2015 w10 update?  tell this please and how long ago.

    your PC is w7 PC at best.

     

    it scrap it and get at LEAST a 3020.

    next time before buying USD 2012 PCs, read this.

    https://en.wikipedia.org/wiki/Dell_OptiPlex

     

    read the truth, this page  if you read it tells you what value it is.

    values start at GEN4 intel up. not below, below is dog meat.

    buy GEN 4 PC used, cheap , even as cheap as $50 used, 3020 fits that bill.

    invest only (upgrades and repairs) on INTEL GEN4 up PCs,

     

    https://www.dell.com/support/home/us/en/04/product-support/product/optiplex-7010/drivers

     

    here is your official support page

    dell supports some versions of w10-64bit but no all.

    and intel does not, on gen 3, per intel web site,  this means intel binaries ended, at Gen3. a very serious matter.

    on any PC made make sure you have future support from Dell/MS/Intel. for a future/

    and that is Gen4 intel CPU  up. 

    run only W10 64 bit, V1903 up. buy a PC that has full support, for today  and tomorrow.

     

    never try to fix a PC (for sure this PC) lacking a good know good spare HDD< a SSD loads way faster so SSD is the best of best.

    if your HDD is now 7 years old, why think it is still good? unless fully tested.

    A wise tech never assumes any old HDD is good, ever, or spend weeks labor loading w10 fresh endless !!!!

    even to the point of removing HDD from bad PC, put in and external case and run Crystaldiskinfo.exe on it.

    make sure it shows Green boxes.  not 05 or C6 parameter failing ever. yellow is fail too.  always....

    not this.

     

     

     

  • Dell-Alan D

    4 Apprentice

    1159 Posts

    6498

    0

    Posted September 4th, 2019 06:00

    @iain_h  Windows 10 has been certified for use on this system up to version 1803. Versions released after that point we can't guarantee will work.

    The version of Windows that you have installed, is it Dell OEM or from the Windows media creation tool from Microsoft themselves?

    Have you tried just a clean install of the operating system again to see if that resolves the issue?

    Do you have the option to swap in another drive with a copy of Windows on it to see if exhibits the same symptoms?

    How long has this issue been occurring for or has it never worked since installing Windows 10?

    Alan

  • savvy2

    4 Apprentice

    2547 Posts

    6487

    0

    Posted September 4th, 2019 06:00

    yours  has  street value of  $25 sans HDD.

    the 3020 MT far better at  $50

    even lower  if read this page, see reality in green.

    never pay more than USED PCs are worth. (most time one can upgrade the PC model and not fix the old one for less cash)

     $41 to the door

     

    3020 or newer

    and only (IMO) buy MT cased PCs. so you can run any video card you want. and as many HDD you want.,

    https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2334524.m570.l1313.TR6.TRC2.A0.H0.Xdell+optiplex+3020+mt.TRS0&_nkw=dell+optiplex+3020+mt&_sacat=0&LH_TitleDesc=0&LH_PrefLoc=1&_sop=15&_osacat=0&_odkw=dell+optiplex+7010+no+hdd&LH_Complete=1&LH_Sold=1

     

    my best dell is T3610 ,

  • iain_h

    1 Rookie

    51 Posts

    6476

    0

    Posted September 4th, 2019 07:00

    savvy2, the HDD passes every tests, both Seagate and Dell including all the advanced test and surface/sector scans. The machine DOES also start once it's had its few false start and then runs without any issues whatsoever. With a PSU going bad I might expect intermittent crashes ... but once started, it works perfectly for hours or days. With a bad disk I might expect write errors or issues once the machine was running, but there are none.

    Everything is 100% okay on the box, excepting getting past the boot step just before the rotating ball bearings. Once it gets itself past that, it is completely okay, and ALL hardware tests including ALL HDD tests are 100% passes

  • iain_h

    1 Rookie

    51 Posts

    3389

    0

    Posted September 4th, 2019 07:00

    The machine is a 2015 box and so only 4 years old, not 2012. It was an ex-demo box, otherwise new.

    You may have missed, but...

    1. HDD passes all SeaTools tests, including the advanced tests
    2. There are no SMART errors
    3. The HDD passes all Dell BIOS checks
    4. The entire machine passes all BIOS h/w checks
    5. The entire machine passes all Dell Support Assistant checks

    I doubt it is the PSU as the point of failure is always at EXACTLY the same point in the boot. Id' expect a PSU failure to give much more variable results, or simply not work at all. Instead, after a few attempts, the machine boots fine and can run for hours or even days without a single issue ... no disk read/write issues, no shut downs, 100% AoOK. The ONLY issue is getting past the loading of Win10 during boot. It has this 'display the Win10 logo' then shut down issue, but try a few more times and off it goes fine.

  • iain_h

    1 Rookie

    51 Posts

    6481

    0

    Posted September 4th, 2019 07:00

    I can see the machine shipped with:
    619-35109 : Windows 7 Professional (32Bit) Multi-Language - English, French, German, Dutch, Italian

    Of course, MS almost obliged Win7 users to move to Win10 which was an 'in OS' self-update, and then Win10 is designed to be self updating. It's currently on 1903 18362.329. That said...

    1. The machine is not that old. It was an ex demo machine and went out of 12 month warranty in 2016, so will be 4 years old ... hardly an old box unable to run the current OS
    2. If it was an incompatibility, I'd not expect it to 'get there in the end'. So it WILL start ... but can take a number of attempts
    3. No it wasn't related to the move to Win10 nor I suspect the move from 1803 to 1903. The behaviour has been gradual over the past 12 months maybe, with the number of attempts to start increasing over time. So originally no issue whatsoever, then start once fail, start again okay. Now it can be 3 or 5 attempts to start, then okay ... without doing anything other than pressing the power button after a shut down
    4. No I haven't tried a clean install of Win10, but I'm not sure that would make an issue which seems more related to getting Windows to start. IT gets as far as the logo for 1-2 secs, then off

    So if it were some incompatibility I'd not expect it to boot, period. But instead, a few attempts and it goes fine with no issues. Hard to put that down to an incompatibility between Win10 1903 and the hardware

  • iain_h

    1 Rookie

    51 Posts

    6478

    0

    Posted September 4th, 2019 07:00

    The machine is fully up to date with all drivers, BIOS etc. and Support Assistant reconfirmed only this morning.

    The drivers you list are all Win7. The machine is on Win10 32-bit 1903, build 18362.329.

    And the machine is 2015 so not that ancient. 4 years should hardly be EoL!