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Rex404

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Rex404

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June 28th, 2020 23:00

Optiplex 790 lan driver error

I got the optiplex 790 from a friend, everything is working except for the internet, tried uninstalling the driver then restart the sysyem it doesn't work, tried installing the driver from dell and intel site still not working there is an error saying windows encountered an error, tried updated the bios to the lastest still not working, tried disabling and enabling it still doesn't work, and also fresh install the windows and still not working. Please help !!!!

  • speedstep

    11 Legend

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    46969 Posts

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    Posted June 29th, 2020 00:00

    790 network is generic

    you have rootkit  malware and winsock virus

    Arch Category Description
    x64 Audio Realtek ALC269 HD Audio
    x64 Chipset NEC USB3.0 xHCI
    x64 Chipset Intel Management Engin e 7.0 Components for 5 MB
    x64 Chipset Intel Chipset
    x64 Communication Foxconn Serial/Paralle l port PCIE add-in-car d Driver
    x64 Dell Data Protection Dell Data Protection | Access
    x64 Input Dell Smartcard USB Key board
    x64 Network Wireless 1520 802.11n MiniCard WLAN for Desk tops;Wireless 1520 802 .11n PCIe WLAN for Des ktops
    x64 Network Broadcom BCM95722 PCI- E NIC
    x64 Network Intel 825xx 10/100/100 0 Ethernet controller; Intel Ethernet Connect ion I2XX;Intel I2xx/82 5xx Gigabit Platform L AN Network Device;Inte l I2xx/825xx Gigabit E thernet Controller;
    x64 Security This is the UPEK Windo ws Biometric Framework (WBF) Driver supporti ng UPEK External USB F ingerprint Reader devi ces attached to system s with Windows 7 Opera ting Systems.
    x64 Storage Intel Rapid Storage Te chnology (Pre-OS Insta ll);Intel Rapid Storag e Technology
    x64 Video AMD Radeon HD6450(1G D DR3);AMD Radeon HD6450 (1G DDR3).
    x64 Video Intel HD Graphics 2000 /3000;Intel HD Graphic s 2000/3000/4000;Intel HD Graphics 4000;Inte l HD Graphics 2000/250 0/3000/4000;Intel HD, HD 2000/2500/3000/4000
    x64 Video AMD Radeon HD6450(1G D DR3);AMD Radeon HD6350 (512M DDR3).;AMD Radeo n HD6450(1G DDR3).
    x86 Audio Realtek ALC269 HD Audio
    x86 Chipset NEC USB3.0 xHCI
    x86 Chipset Intel Management Engin e 7.0 Components for 5 MB
    x86 Chipset Intel Chipset
    x86 Communication Foxconn Serial/Paralle l port PCIE add-in-car d Driver
    x86 Dell Data Protection Dell Data Protection | Access
    x86 Input Dell Smartcard USB Key board
    x86 Network Broadcom BCM95722 PCI- E NIC
    x86 Network Wireless 1520 802.11n MiniCard WLAN for Desk tops;Wireless 1520 802 .11n PCIe WLAN for Des ktops
    x86 Network Intel 825xx 10/100/100 0 Ethernet controller; Intel Ethernet Connect ion I2XX;Intel I2xx/82 5xx Gigabit Platform L AN Network Device;Inte l I2xx/825xx Gigabit E thernet Controller;
    x86 Security This is the UPEK Windo ws Biometric Framework (WBF) Driver supporti ng UPEK External USB F ingerprint Reader devi ces attached to system s with Windows 7 Opera ting Systems.
    x86 Storage Intel Rapid Storage Te chnology (Pre-OS Insta ll);Intel Rapid Storag e Technology
    x86 Video Intel HD Graphics 2000 /3000;Intel HD Graphic s 2000/3000/4000;Intel HD Graphics 4000;Inte l HD Graphics 2000/250 0/3000/4000;Intel HD, HD 2000/2500/3000/4000
    x86 Video AMD Radeon HD6450(1G D DR3);AMD Radeon HD6450 (1G DDR3).
    x86 Video AMD Radeon HD6450(1G D DR3);AMD Radeon HD6350 (512M DDR3).;AMD Radeo n HD6450(1G DDR3).
  • Rex404

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    Posted June 29th, 2020 03:00

    Thanks for the reply. I start scanning for it but there was no threat found. I use windows defender and malwarebytes.

  • speedstep

    11 Legend

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    46969 Posts

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    Posted June 29th, 2020 03:00

    Clean install with the driver cab file and its working.

    Having defender and malware bytes means nothing.

    If it did there would be no reason to update signatures every hour.

    there are several rootkits out there right now that specifically target Malwarebytes' and Defender and prevent removal.

    clean install on an unifected drive will likely work immediately.

  • Rex404

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    Posted June 29th, 2020 04:00

    Oh i see. I'll try it and tell you what will happen

  • Rex404

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    Posted June 29th, 2020 09:00

    Hey I'm back still doesn't work. Tried fresh install windows and use the cab drivers still doesn't work. Tried also using a different drive still it doesn't work. I followed this step https://www.dell.com/support/article/en-ph/sln209380/how-to-configure-driver-installation-from-cab-file-s-in-windows-vista-7-8-and-windows-server-2008-2012?lang=en

    And this one too https://www.dell.com/community/Enterprise-Client/Is-it-possible-to-install-these-CAB-driver-packages-manually/td-p/4175839

    When installing the cab drivers.

  • Rex404

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    Posted June 30th, 2020 02:00

    Is using a network card will work ? Because I'm thinking of getting one if the onboard lan don't work anymore but I think it will not work either because I got this gt430 the fans spins but when I plug the vga there it doesn't display anything. I know that the network and graphics card doesn't use the same pci slot. That is why i'm still thinking of getting a network card the 790 I have is a MT.

  • speedstep

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    46969 Posts

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    Posted June 30th, 2020 02:00

    use the cab drivers is not a water chicken install.

    You cannot point to a cab file and have drivers installed.

    There are no win10 drivers for the 790.

    what you do is clean install

    then download the win7 cab file.

    https://downloads.dell.com/FOLDER01834206M/1/790-win7-A08-34RKD.CAB

    then install 7 zip

    https://www.7-zip.org/download.html

    then move the cab file to MY documents folder

    Once there you right click on the cab file with 7zip and say EXTRACT here.

    Then you go into device manager and tell it to scan for new hardware and update drivers FROM MY PC not from the internet.

     

  • speedstep

    11 Legend

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    46969 Posts

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    Posted June 30th, 2020 02:00

    75w card isnt supported with the stock tower power supply.

    Use onboard vga to clean install and install all the drivers.

    Recommended card for this model is 40W GT1030 LOW PROFILE from MSI

    https://www.dell.com/en-us/work/shop/accessories/apd/aa362018

    The official DELL GT1030 is 8CCF1

    (this is not necessary but it does work)

    https://www.ebay.com/itm/8CCF1-Dell-Geforce-GT-1030-2GB-High-Profile-Graphics-Card/312756233837

    If you want to use VGA monitor with GT1030 you will need HDMI to VGA adapter.

    https://www.amazon.com/ICZI-Gold-Plated-Adapter-Projector-Compatible/dp/B07H2GTR16

     

    EASIEST network is USB WIFI.

    https://www.amazon.com/ICZI-Gold-Plated-Adapter-Projector-Compatible/dp/B07H2GTR16

    If the GT1030 seems too expensive then I recommend a Radeon HD 5450 passively cooled silent card.

    https://www.amazon.com/VisionTek-Radeon-5450-DVI-I-Graphics/dp/B01CN1F1ZM/

  • Rex404

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    Posted June 30th, 2020 06:00

    Just did what you said still doesn't work. I think I'll just get a network card. I'm thibking this one https://www.amazon.com/TP-Link-1000Mbps-Gigabit-Ethernet-supported/dp/B003CFATNI/ref=mp_s_a_1_3?dchild=1&keywords=tp+link+tg-3468&qid=1593517684&sprefix=tp+link+tg&sr=8-3

    And also maybe get a 450watt PSU

  • Rex404

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    Posted June 30th, 2020 21:00

    I got the radeon hd 5450 when the pc was given to me but when I plugged the vga there it doesn't display anything.