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JSW700

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7 years ago

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JSW700

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November 25th, 2019 15:00

SMART Predictive Failure

I have approximately 33 Precision Tower 3420 SFF (upgraded to W10 from W7) that are used in a 911 dispatch center.  More than 3/4 of these machines are showing the SMART Predictive Failure (see below) when running diagnostics.  All of these machines were purchased at the same time and many of them are used 24/7/365.  I have a hard time believing that this error is valid on 25 out of 33 machines.  Has anyone else experienced this on a large number of machines?  We do have spares which do not display this error that we can use in case one does fail, however I would appreciate any input on this issue.

SMART Predictive Failure.JPG

  • speedstep

    11 Legend

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    46969 Posts

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    Posted November 25th, 2019 15:00

    Mechanical DRIVES FAIL. ESPECIALLY WHEN THEY RUN 24 X 7.

    SMART comes from bios and the drive so its not related to os or particular dell model. Systems that came with WIN7 are from 2009 so these are 10 years old now. 

    Drives should be replaced immediately.

    The SMART uses a technology known as predictive failure analysis to tell you a failure on hard disk is imminent, not an actual failure. The hard disk in your computer right now is not yet dead, but will be soon.

    SMART Failure Predicted on Hard Disk 0: WDC WD3200BEVT-75ZCT2-(S1)

    WARNING: Immediately back-up your data and replace your hard disk drive. A failure may be imminent.

    Press F1 to Continue

  • savvy2

    4 Apprentice

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    2547 Posts

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    Posted November 26th, 2019 07:00

    T3620

     

    right>?, the T missing ?

  • savvy2

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    Posted November 26th, 2019 07:00

    I used to do 911, service, and huge Battery USP systems,

    These PC are new 2016, and are 4 years old not 10, right????? so says the wiki........intel CPU GEN 7 in fact.

    is this room kept cool?  21C ?

    are the PC packed in lint inside, never ever serviced proper?

    you never told what drives fail nor if they are  part of RAID system.? (

    tell what drives these are make and model,  are the HDD or SSD or a mix?

    the SMART does not lie to you, they have now run out of spare sectors, this happens if run to hot , are they.

    The smart engine is 100% inside the HDD,  any OS made can read the status even with no BIOS at all like APPLE PC MAC. it's in the drive, this engine. 2001 to NOW(trust it you should)

    you need to keep the internal case temps at 35C or less, or hell will be paid. (that is intel spec, btw)

    why not remove one drive, and read the label the see name (Seagates are best  for RUST sure enterprise grade)

    Then contact seagate, may be there is problem they can ADDRESS, even HDD ROM updates on many.

    Even dell hosts updates for HDD updates (flash) on vast drives made  but no drive told yet.

    You should have used SSD.

    HDD are old skool (sic) no size of drives stated, no maker ,no model no class.

    run Crystaldiskinfo.exe (free)_  and show the screen on one failing drive, caution also means BAD HERE>

    if it shows failing it is bad.

    if not the DELL LIED to you,(bad BIOS or?)

    I suspect heat or the drives are faulty but, no facts told at all just the word SMART.

    if you were wise , you would lean to run real SMART apps, and see the hours on the HDD,

    24/7 at 4 years is  34000 hours what are yours???,(many drives keep cool can run out to 2 times that.

    find a drive bad and post the SMART status page, then  I can talk (me)

    we have stats on hdd, vast,  life spans, many in fact fail at 44,000 hours, but if you had enterpise grade drives this can be far better. or if SSD, better still.

    where are these PCs, in clean room or in dusty lint filled room, worse is rugs,  I've no idea at all where they are

    nor of you ever  clean the PCs out. (it must run cool or all parts will have a shorter life span)