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tcs1118

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4 years ago

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tcs1118

1 Rookie

55 Posts

0

7705

August 12th, 2022 06:00

SupportAssist: Cannot access "Get Drivers and Downloads"

When I try to access "Get Drivers and Downloads"   in SupportAssist, I get error msg stating "System is busy , try after some time.  A task is currently in progress . . . ".  This has been going on for hours now and after several reboots of Windows 10 PC.

  • tcs1118

    1 Rookie

    55 Posts

    3311

    0

    Posted August 12th, 2022 07:00

    Sorry . . .   My PC is an Optiplex 7780 AIO.

  • tcs1118

    1 Rookie

    55 Posts

    3307

    0

    Posted August 12th, 2022 07:00

    The SupportAssist app is up to date . . . 

    Capture2.JPG

  • tcs1118

    1 Rookie

    55 Posts

    3310

    0

    Posted August 12th, 2022 07:00

    Here is what the app looks like when opened.  Noticed the "last run" info missing:

     

    Capture.JPG

  • tcs1118

    1 Rookie

    55 Posts

    1986

    0

    Posted August 12th, 2022 08:00

     

    "There aint no freaky creepy dilemma . . . "

    Hey, you don't have to be so rude to me.  Please don't help me anymore.

  • EdCo64

    2 Intern

    201 Posts

    3298

    0

    Posted August 12th, 2022 08:00

    You mean from company or community? 

  • EdCo64

    2 Intern

    201 Posts

    3304

    0

    Posted August 12th, 2022 08:00

    I had the same problem a couple of times on my Alienware Aurora R 13, its not a desktop related, its a program issue , maybe closed while doing run or something else.

    You might un-install support assist, reboot and install program again.

  • EdCo64

    2 Intern

    201 Posts

    3291

    0

    Posted August 12th, 2022 08:00

    Then listen carefull to those Moderators, they are here to help you.

    Answer for you next post, remove DellSupportAssist

    and conferm all the asks, then reboot your system,. and install supportassist again

  • EdCo64

    2 Intern

    201 Posts

    1987

    0

    Posted August 12th, 2022 08:00

    There aint no freaky creepy dilemma since the is only 1 supportassist in Config Windows ^^

    Un-install, reboot and go to dell website or Alienware update stand alone program and re-install support assist again, make sure you run properly the program, never close it. and do nothing while run program

  • tcs1118

    1 Rookie

    55 Posts

    3296

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    Posted August 12th, 2022 08:00

    Usually the Dell company techs start messaging me for more info . . . 

  • tcs1118

    1 Rookie

    55 Posts

    3299

    0

    Posted August 12th, 2022 08:00

    OK, here's a bit of dilemma.  There are several Dell programs installed.  Which of these do I uninstall?

     

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