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whoollybully
8 Posts
1
12519
November 14th, 2016 12:00
how to update "system services"
We have a R510 that we wanted to use so we went to the repository tool and had it make an updater iso.
That ran through and updated the bios and everything but now, we have no F10 option, it says update the system services ....
How do I do this if the .iso doesn't do it.
I have tried resetting the drac to defaults, that didn't help.
If I ping the drac, I get a response but I can't http or https to it, or get into it via ssh.
So, how do I resolve this issue with the system services?
whoollybully
8 Posts
10266
0
Posted November 15th, 2016 06:00
Hi Robert, I got the .usc file, but what exactly do I do with it? The instructions say to double click to extract, but obviously windows doesn't know that this is.
I tried extracting it with 7zip, but that gets me some pythons scripts and binaries.
I booted off an update disc, but when I told it to get updates from USB, it didn't find anything.
There must be another tool that I am missing.
Thanks.
whoollybully
8 Posts
10266
0
Posted November 15th, 2016 08:00
I don't have an idrac web interface that I can find.
If I give the idrac an IP address, I can ping it, but I get nothing on ports 80, 443, or 1311.
Is it a different port number from one of these?
steveb2016
1 Rookie
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6 Posts
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Posted November 15th, 2016 15:00
I just wanted to say that within the past 24 hours, i encountered exactly the same problem, i.e. after updating the firmware for a Dell R510 using the version provided on the downloads page (and creating a bootable USB using Rufus), F10 for system services now says "System Services update required". In my case, i don't have an iDRAC (entertrise or express) so could use some advise on how to update the LCC firmware from disk. Any ideas?
whoollybully
8 Posts
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Posted November 16th, 2016 05:00
Robert,
I can ping the IP of the iDRAC, but that is it. if I try to connect to port 1311, browser cannot connect.
I see that another person has the same issue.
Is there any way to fix this without the web interface of iDRAC?
Will there be any issues if I continue to use this server without the F10 System Services Option?
Are they needed for anything? Will there be any issues with not fixing this?
whoollybully
8 Posts
10266
0
Posted November 17th, 2016 11:00
I appear to be out of options, after looking at a document that says how to update this via F2 and then idrac settings, I don't believe that my machine even has the lifecycle controller installed.
I get a standard Bios setting screen when I hit F2, not the GUI screen that the Dell document mentioned.
I have tried running the monolithic idac updater from windows, i have tried the ESM updaters and they both say that they do not apply to my system. I have tried refreshing the BMC with the same version 1.9.2 but that did not help to reset anything.
I can ping the idac ip all day, but there does not appear to be any response on any ports (I did a port scan to the IP)
Can you point me directly to any file that I can run from inside of Windows to resolve for this system?
The dell tag is 2tbngs1 if that helps.whoollybully
8 Posts
2938
0
Posted November 28th, 2016 11:00
So, as suggested, I made a new repository and selected the check box to overwrite.
This got rid of the error ... huzzah ...
I didn't try installing an OS via the F10 menu as I wanted to put 2016 on this server and they wouldn't have had the drivers in any case.
steveb2016
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6 Posts
8704
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Posted November 19th, 2016 15:00
Whoollybully,
I've been struggling with the same issue.
From searching older threads on this forum, i reached the conclusion that Dell no longer has a non iDRAC (express or integrated) way to run the 'lifecycle controller repair package", i.e. there is no way to burn an ISO file/image and run something off the DVD or USB drive at startup.
The solution for me was to redo the firmware update using the Dell Repository Manager - just for the R510. During the deploy step, when creating the iso package, click the box that says (overwrite) even if firmware levels are the same. I flashed this ISO to a USB using Rufus and redid my update and requested reboot, and magically the F10 System Services option returned to the POST page and i could get to the System Services DELL GUI.
Note that the R510 package i used the first time i just downloaded from the dell site and perhaps the download manager version is different.
Next problem. I cannot start or see the Lifecycle Controller GUI, but assume it's because i still don't have and IDRAC (express or enterprise) installed yet which i ordered. Nor can i install the OS using the System Services GUI because it say it can't find the 'catalog file' . Lastly, during POST it's telling me no boot device is available despite having succeffully installed raid and pointed the boot sequence to the drive.
It never stops :>
Hope the first part helps.