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nmedard

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11 years ago

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nmedard

17 Posts

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November 24th, 2015 21:00

Purple screen

Hello all,

Hope that you can help me

I had recently experienced a purple screen on my ESX server.  It is a dell r710.

In the IDRAC it says the following error message : 

A bus fatal error was detected on a component at bus 0 device 4 function 0.

A bus fatal error was detected on a component at bus 3 device 0 function 0.

Below is the result of lspci

~ # lspci | grep '000:000:04.0'

000:000:04.0 Bridge: Intel Corporation 5520/X58 I/O Hub PCI Express Root Port 4 [PCIe RP[000:000:04.0]]

~ # lspci | grep '000:003:00.0'

000:003:00.0 Mass storage controller: LSI Logic / Symbios Logic Dell PERC H700 Integrated [vmhba1]

1. Can someone tell me what this means?

2. To which hardware this refer to?

3. Is this critical?

4. i am planning to upgrade  the esxi to 5.0 U3 Build 3086167 and upgrade all firmware of the server, is this a good idea?

Thanking you in advance

Regards

Nicolas

  • Daniel My

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    Posted November 25th, 2015 09:00

    Hello

    3. Is this critical?

    Yes, when you receive a bus fatal error it usually results in a system halt.

    4. i am planning to upgrade  the esxi to 5.0 U3 Build 3086167 and upgrade all firmware of the server, is this a good idea?

    Yes, the issue appears to be a communication problem with the PERC H700. I would make sure that you are using the correct driver. If you are using our ESXi custom image then it should have the correct SAS VIB installed already. If you are using a standard image then check our custom image download page. It lists the custom VIBs on the download page. Make sure that the installation you are using has the SAS driver we use in our custom image. You should be able to download the VIB from VMware if you don't have it.

    The steps to troubleshoot this issue would be to update driver and firmware. If the issue persists then swap the card(H700) to another slot to see if the issue follows the card or stays with the slot. That is not possible since this is the integrated version of the controller. There is only one integrated storage slot in the system. The only way to tell if it is a slot or card issue would be to swap the hardware, so if you have another H700 integrated you could swap it.

    The first thing you should do before changing/moving any hardware is to make sure you have the correct driver installed and get all firmware and BIOS up to date.

    Thanks

  • nmedard

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    Posted November 25th, 2015 19:00

    Hello Daniel

    Thanks for your support.

    I am new to the organisation and can't say that it is a Dell custom image.  

    I was planning to use the vib downloaded from vmware website ESXi500-201510001.zip. using the cmmand "esxcli software vib update -d "/vmfs/volumes....."....1 thing I forgot to tell you is that I had tried to update the R710 last time with the command esxcli software vib install -d "/vmfs/volumes" and this did not work.  The same day a couples of hours later, I got the purple screen .  

    Is there any Dell custtomize VIB?  Can you direct me to the download page please(i need to get to the version ESX 5.0 U3 Build 3086167)

    Thanking you in advance

    Regards

    Nicolas

  • Daniel My

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    Posted November 28th, 2015 09:00

    Is there any Dell custtomize VIB?  Can you direct me to the download page please

    Go to the download page for your server and select the OS in the Change OS drop-down at the top. The ISO downloads are under the Enterprise Solutions category.

    http://www.dell.com/support/home/us/en/04/product-support/product/poweredge-r710/drivers

    Thanks

  • nmedard

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    Posted November 29th, 2015 19:00

    Hello Daniel,

    Thanks a lot.

    But tell me, if I use a normal ESXi ISo dowbloaded from within vmware website, can I installed it using the SBUU?

    Regards

    Thanks again

    Nicolas

  • Daniel My

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    Posted December 4th, 2015 08:00

    But tell me, if I use a normal ESXi ISo dowbloaded from within vmware website, can I installed it using the SBUU?

    If the version of VMware is listed in the supported OS of the SBUU then it should work. I don't think it will install any VIBs for VMware though as you are expected to be using our custom ISO that already contains the VIBs. The SBUU is just for performing pre-OS setup like creating the RAID array.

    Thanks