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Callum Simpson
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July 10th, 2024 19:30
Service tag change?
Hi all I’ve recently changed my servers motherboard however the board is in a different chassis to the original is there any way to transfer the physical service tag on the chassis (one on the little sliding out bit of plastic) to the new chassis so it matches the motherboard
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Posted July 12th, 2024 18:48
Hello,
You can use our Support Live tool to change service tag.
Dell Support Live Image v. 2.2
https://downloads.dell.com/FOLDER02725499M/1/SLI22_UserGuide.pdf
Page 14:
Setting the Asset and Service Tag
To set the asset and service tag:
- Boot the system using the DOS-Based Diagnostic Tools (Dell 11G servers)
The Customer Diagnostic Menu Ver 1.6 is displayed.
- At the Enter option or letter prompt, press <4>.
The MS-DOS prompt is displayed.
- Type c:, and press <Enter>.
The working drive changes to c:\.
- Type CD Util, and press <Enter>.
The working directory changes to c:\Util.
- Type asset new_asset_tag ####### or service new_service_tag ####### , where new_asset_tag or new_service_tag is the tag you want to assign to the system. Set both asset and service tag the same (Your service tag).
Example: asset #######
and service #######
- At the confirmation prompt, press <y>.
Tool:
DELL-Charles R
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Dell Technologies | Enterprise Support Services
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Posted July 10th, 2024 21:12
A replacement board comes without a STAG and it the old STAG will be set after finishing the work. Thats how its done.
Regards,
Joerg
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Posted July 11th, 2024 01:28
Hi,
It depends on what server you are having, I may need to try look for the component the pull-out tag is attached to. Say example, PowerEdge R740, the pull out tag is attached to the left control panel ear, hence you will need to remove the entire left ear, user guide for reference: https://dell.to/462FVQs
DELL-Joey C
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Posted July 11th, 2024 21:37
@Callum Simpson Manually changing the Serial Number after a sys board replacement is easily done.
Please provide the model of PowerEdge you are working on as the procedure differs between generations.
Thank you
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Posted July 12th, 2024 18:23
@DELL-Joey C Hello it’s on a dell power edge R610
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Posted July 12th, 2024 18:44
@John Lynch - L3 It is a Dell power edge R610
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Posted July 12th, 2024 19:37
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Posted July 12th, 2024 20:42
Hello,
If it doesn't proceed then reboot and try again.
You may try redownload the iso make sure you got a good download.
I also recommend burn it as an image to DVD.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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Posted July 12th, 2024 20:52
@DELL-Charles R sadly i dont have disc drives for the servers I tried unzipping the iso to the USB I'm just trying using rufus now to burn it to the USB ill update you tomorrow on how it goes
@DELL-Charles R
DELL-Joey C
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Posted March 21st, 2025 02:41
Hi,
Unfortunately, the LiveCD is only compatible with servers, you can refer to the user guide here for the matrix page 5: http://del.ly/612190s3d1
If you need help, you probably can post in the Optiplex board for any suggestions on other bootable ISO: http://del.ly/612100s3dG
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
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