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thadpole

updated

20 years ago

T

thadpole

3 Posts

0

11127

September 14th, 2006 20:00

PE 2800 RAID upgrade kit

Apparently, I need a RAID upgrade kit for our PE2800 which will contain a RAID key, DIMM, and battery.  I contacted Dell Chat Support and they had no clue... they said to buy a RAID controller.  How do I get this upgrade kit?... or is it obsolete?
Thanks
  • Mark_A_Smith

    2 Intern

    827 Posts

    191

    0

    Posted September 15th, 2006 13:00

    Don't call support - call Sales: 800-456-3355
  • 191

    0

    Posted September 16th, 2006 01:00

    Chat told you they didn't have a clue about the part numbers?  I would like to know the name of the chat agent.  Better yet, provide the service tag and the session id for the chat session.
  • 191

    0

    Posted September 17th, 2006 17:00

    Here's the part #'s for the following on a PowerEdge 2800:
     
    Part # H1813 = ROMB Raid Key
    Part # X6347 = ROMB LITHIUM BATTERY
    Part # 4D554 = ROMB DIMM
  • thadpole

    3 Posts

    191

    0

    Posted September 18th, 2006 12:00

    Thanks for all the help.  I called sales and they were very helpful.  At first they didn't know what a RAID upgrade kit was either.  Everyone just assumes you want a raid controller card instead.  But at least they asked one of the server specialists and I got the kit ordered.  FYI, the parts cost about $250. 
    Thanks