Apparently, I need a RAID upgrade kit for our PE2800 which will contain a RAID key, DIMM, and battery. I contacted Dell Chat Support and they had no clue... they said to buy a RAID controller. How do I get this upgrade kit?... or is it obsolete?
Chat told you they didn't have a clue about the part numbers? I would like to know the name of the chat agent. Better yet, provide the service tag and the session id for the chat session.
Thanks for all the help. I called sales and they were very helpful. At first they didn't know what a RAID upgrade kit was either. Everyone just assumes you want a raid controller card instead. But at least they asked one of the server specialists and I got the kit ordered. FYI, the parts cost about $250.
Mark_A_Smith
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Posted September 15th, 2006 13:00