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PowerEdge R730xd drives issue
Hi! After last upgrade i have this issue (upgrade of all fw for prevention past problem; last problem was detection of drive fault and one time it does RAID broken cause 2 drives were in fault status). It does Vm's on esxi host unavailable for one second. Now i haven't problem with past fault, but i have this new problem. What i should to do?
My drives
5 wd drives (RAID 5)
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Posted May 2nd, 2023 00:00
Hi, please check and review these articles for HDD firmware updates:
PowerEdge HDD : How to identify the hard drive properties and update the firmware https://dell.to/3HuN2pB
Dell Nautilus Firmware Update Utility: Bootable media for automatic Hard Drive updates https://dell.to/3norK6f
DELL-Erman O
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Posted May 2nd, 2023 00:00
Hi.
BP13G+EXP 0:1 fw. version: 3.35 (i can't find p/n through idrac)
Check my first post and pic with System Inventory. I don't know how to update drive fw.
Before issue i just used to reinstall disk to disk slot when fault appear.
I need to do last step if my Support Services Status - Expired?
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Posted May 2nd, 2023 01:00
my data will be ok?
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Posted May 2nd, 2023 02:00
When performing a firmware update on an HDD in a server, your data on the drive is generally safe and secure. However, it's always a good practice to back up any important data on the drive before performing any firmware updates. It's hard to say if it will be completely seamless because it's always a small risk that something could go wrong during the firmware update process, which could potentially result in data loss or corruption.
DELL-Erman O
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Posted May 2nd, 2023 07:00
Hello @Victor L. ,
Have you tried to reset the HDDs, if yes whats the output.
what is the status of the disks in raid BIOS ?
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Posted May 3rd, 2023 01:00
Hello! How can i reset drive? i don't want take out it.
status:
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Posted May 9th, 2023 23:00
Nautilus can't update my drives.
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Posted May 9th, 2023 23:00
It's all ok in BIOS. My problem still there (after trying update fw and reboot).
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Posted May 10th, 2023 01:00
Hi @Victor L.,
Can you confirm that the drives that are installed are Dell certified drives? Do they contain Dell DPN#? I checked your screenshot, and it is not displaying the Part Number information.
Also, we need to verify the backplane part number, it cannot be identified from iDRAC. But physically viewed in the server chassis.
Has this server had it's hardware replaced before?
DELL-Joey C
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DELL-Chris H
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Posted May 1st, 2023 06:00
Victor L.,
Would you confirm a couple things for me?
What backplane is installed in the server, part number if available?
Is the server completely up to date on everything, such as BIOS, iDrac, backplane, Perc, HDD/SSD ?
Have you replaced any hardware before the issue appeared?
Lastly, would you please private message me the svc tag of the server, as well as the company name and your contact details.
Let me know what you see.
DELL-Chris H
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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