dF - Power on diagnostic fault.

what does the manament software say?

Management software doesn't see it, says the other controller isn't installed. 

Hello,

Yes I've reseated the controller. Also opened it up , reseated the CMOS battery and DIMM.

Thanks for the replies!

Hello I-AM-PAT,

Did you check MDSM recovery guru?

The recovery guru is a component of Modular Disk Storage Manager (MDSM) that diagnoses critical events on the Dell PowerVault MD Storage Array and recommends step-by-step recovery procedures for problem resolution.

How to access Recovery Guru:

https://dell.to/3FcVzcA.

Have you tried to reseat the controller?

Please ask me if you have any questions,

Hello I-AM-PAT,

Thank you for your reply.

Could you please also check recovery guru?

What is Array Status LED: Solid, Blinking Amber or Not Green?

Please ask me if you have any questions.

The guru says the controller is not installed.

As for the array itself, its blinking amber. The management application notifying me the 2nd controller is uninstalled.

Thanks!

Tried to login and now it's asking for the controller firmware since it's in lockdown mode.

I downloaded the version from the Dell support site but it isn't taking it -- am I doing something wrong?

I found a console cable and connected it to the controller.

Here is the error I"m seeing

RTC Error: Real-time clock device is not working

RTC Warning: Battery for real-time clock and NVSRAM must be replaced

Is that battery the little CMOS one? If so, could you kindly advise which model?

Along with this:

01/03/15-02:32:05 (tRAID): NOTE: DQ FTDC: Reinitialized DQ Trace History metadata: sanity check failed
01/03/15-02:32:06 (tRAID): SOD: Instantiation Phase Complete
01/03/15-02:32:05 (tRAID): NOTE: FTDC: Deferring format string copies due to pending restore
01/03/15-02:32:05 (tRAID): WARN: Error threshold exceeded: "Client_Corrupt_DB_Detected_On_Alt"
01/03/15-02:32:05 (tRAID): WARN: LEM:Client threshold Exceeded
01/03/15-02:32:05 (tRAID): NOTE: LEM: checkError(); Error threshold exceeded;SUSPENDED_LOCKDOWN;
01/03/15-02:32:05 (tRAID): WARN: sodLockdownCheck: sodSequence update: SuspLockdown
01/03/15-02:32:05 (tRAID): NOTE: Inter-Controller Communication Channels Opened
01/03/15-02:32:06 (tRAID): WARN: Error threshold exceeded: "Client_Corrupt_DB_Detected_On_Alt"
01/03/15-02:32:06 (tRAID): WARN: Client reported lockdown: "Client_Corrupt_DB_Detected_On_Alt"

Thanks!

I-AM-PAT,

We would need to look at the support bundles to confirm the issue. Would you be able to pull them and then upload them here. After uploading them would you Private Message Maria and myself the svc tag used to upload them, that way we can locate them?

Let me know. 

How do I see what lockdown mode I'm in?

As for support, we're out of warranty so I'll assume there would be a cost, or is this provided a no-cost since I'm locked out of my device and no work around?

Thanks!