UNSOLVED

c_mannphoto

updated

2 years ago

0

1274

November 19th, 2022 08:00

7920 tower BIOS update taking long time

Trying to update the BIOS on my 7920 tower to 2.26.1. I did the install from support.dell.com. it downloaded and installed with now issues. Stated I had to reboot, which I did. As I type this it has been an hour and my computer has not rebooted. Power light is on, LED under blinks from time to time, keyboard number lock LED goes off and on, monitor screens are black.

It said 5 minutes but it is over an hour now.

Thoughts or suggestions?

  • 432

    0

    Posted November 19th, 2022 12:00

    While waiting for a reply I read and watched a lot about updating the BIOS. 
    My current version is 2.16.1 on a Win 10 Pro build 19044.2251.
    After 2 hours of a black screen, I crossed my fingers and powered down. Rebooted.
    I pulled everything off, anything connected to the computer, pulled drives, trying to get to a bare bones system. Double check that I did not have BitLocker on, no passwords in BIOS.
    I tried again with 2.17.1, same thing. Tried with booting to USB, same thing.
    Did a bunch of other updates, no problem.
    Tried 2.18.1, same problem. 

    The only thing I have not tried is going backwards with the BIOS. 

    At this point I put everything back together because I have to work on some images.

    But I would like to be able to update the BIOS.

    So still looking for suggestions.

  • Tesla1856

    10 Wizard

    •

    18080 Posts

    •

    71927 Points

    434

    0

    Posted November 19th, 2022 12:00

    I hope you had a good reason to try to update your BIOS and that you didn't just brick-it/kill-it.

    If  v2.26.1 was significantly newer than your existing version, it might have been better to do all or most of the others incrementally first. 

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • Tesla1856

    10 Wizard

    •

    18080 Posts

    •

    71927 Points

    422

    0

    Posted November 19th, 2022 19:00


    @c_mannphoto wrote:

     

    1. My current version is 2.16.1 on a Win 10 Pro build 19044.2251.

    2. I tried again with 2.17.1, same thing. 

    3. The only thing I have not tried is going backwards with the BIOS. 

    4. But I would like to be able to update the BIOS.



    So, you are here:

    https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=d97gn&oscode=wt64a&productcode=precision-7920-workstation

    And click "Other Available Versions".

    1. Sounds fine to me for Windows-10 Pro 64bit.

    2. If it must be updated, yes ... that is the one I would try first.

    3. No, please don't do that or try that.

    4. Why? v2.16.119 was released Nov 2021. That is fairly new and appears to be working fine.

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • mazzinia_

    6 Operator

    •

    1529 Posts

    •

    6390 Points

    411

    0

    Posted November 20th, 2022 01:00

    What is the resolution of the Monitor you are using ? Bios updating can go weird with a 4k connected.

    This said, as Tesla pointed out, why do you want to upgrade the bios ? Unless there's a real necessity, it's better not doing it

  • 398

    0

    Posted November 20th, 2022 06:00

    The main monitor is a 4k BenQ.
    So maybe if I take that off, the update might work?

    As far as updating Dell shows it as "Critical" so I just assumed it was important to do since mine was that old.

    Yes the system is working correctly, Could it work better with the update?

  • mazzinia_

    6 Operator

    •

    1529 Posts

    •

    6390 Points

    397

    1

    Posted November 20th, 2022 07:00

    Yes, using a normal monitor "may" fix this issue you are experiencing.

    Well, the updates for the bios are usually marked critical ( not always anyway ), but mainly because they could be fixing some security issue with the intel cpu.

    Thing is, as far as I know there are no real exploits in the wild + there's the antivirus and the fixes added to windows... so all these bios fixes effectively slow down the cpu only, from my personal point of view.

    Unless one of the newer bioses adds support to a quicker ram ( example ) or adds support for an USB-C port of a graphics card you ARE using or planning to buy ( it's a real case scenario )... or fixes a bug you ar experiencing ( you are not , by your own admission, having issues up to now )... just avoid .

    Personal opinion, anyway.

     

  • Tesla1856

    10 Wizard

    •

    18080 Posts

    •

    71927 Points

    391

    0

    Posted November 20th, 2022 12:00


    @c_mannphoto wrote:

    1. The main monitor is a 4k BenQ. So maybe if I take that off, the update might work?

    2. As far as updating Dell shows it as "Critical" so I just assumed it was important to do since mine was that old.

    3. Yes the system is working correctly, Could it work better with the update?


    1. If the monitor is working in the BIOS and in Windows ... I can't see it making a difference. I've never seen a "working" monitor prevent a BIOS/Firmware update from flashing a motherboard properly.

    2. To Dell, they are pretty-much all "Critical". 

    3. You can't really get it working any better than "100% working". However, you can kill-it or brick your motherboard with a failed firmware update.

     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • mazzinia_

    6 Operator

    •

    1529 Posts

    •

    6390 Points

    388

    1

    Posted November 20th, 2022 13:00

    @Tesla1856 , point 1) it's a known issue with the bios update on a few models. You will find threads here where the problem was pinpointed to the monitor native 4k resolution, and the solution was simply to use a fhd

  • 383

    0

    Posted November 20th, 2022 15:00

    I hope to have time later this week to try again, with the BenQ attached. 

    @Tesla1856, as I mentioned earlier, all my attempts to update the BIOS, I had a black screen with nothing on it.
    All the other updates both Dell and Windows I had no issues and the monitor did not seem to be a problem.

    I will update this thread when I try again.

    Thanks everyone for your help.

  • darkog

    2 Intern

    •

    56 Posts

    80

    0

    Posted December 5th, 2022 13:00

    Hello. we are dealing with a similar issue i think. The system has a dual monitor setup and seems to be randomly crashing. any update on this?