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Teikat

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17 years ago

T

Teikat

2 Posts

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6038

January 9th, 2010 13:00

AIO 926 Printer

Hello...I am trying to use the scanner on my Dell AIO 926 printer however, I keep getting the message that the scan request has failed.  Do I need to have ink in the printer in order to use the scanner?  Someone please assist ASAP.  Please and thank you!

  • Teikat

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    Posted January 9th, 2010 13:00

    Hi Rick

    Thanks for responding.  No, I cannot make copies.  My ink is low but I still tried to print, but it was blank.  I am just trying to scan a doucment so that I can send it on to where it needs to go.  When I plugged up the printer and downloaded the drivers I assumed I would be able to just scan.

     

    Teika

  • PudgyOne

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    Posted January 9th, 2010 13:00

    Teikat,

     

    Can you make a copy of a document when you put it under the glass? B&W and color?

     

     

    Rick

  • PudgyOne

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    Posted January 9th, 2010 14:00

    Teikat,

     

    Try reinstalling the printer using the instructions located at...

     

    926 Photo All-In-One Printer owners thread (W7)

     

    Running the patch is important with Vista and Windows 7 machines but does work with XP, too. Installing the drivers before connecting the printer is also important.

     

     

    Rick