Attachment uploads are currently disabled. This is a temporary situation and will resume as normal in the coming days.
UNSOLVED
Dell All-In-One Printer scanning problems
I have had horrible problems with my Dell All In One scanner. It prints just fine, but when ever I try to scan things it is a major pain. I can usually scan one or two items then I start getting the error message telling me to check my usb cable or make sure the printer is turned on, etc... I follow all the trouble shooting in the manual and NOTHING works. The usb cable does not get unplugged and I've changed the setting on the usb root entries to not turn off for power saving, the power is not turned off on the printer, rebooting repeatedly does not help. I wish I would have returned this when it first happened. The only way it will work again is possibly if I wait a week or up to a month and then suddenly it is working again. Any one have any ideas about what is wrong with this??
- I am having the same issue with my printer I got here a dell 946 all in oneit will copy fine and print however it will not scanI asked if this printer would work on the vista I just got and i was told yes, however I can not figure out why it will not scanduring a scan the program stops respondingDee
- How did you fix yours? I'd like to try whatever they told you. I can't call my warranty time is over, i think it was only a year. I wish I would have called the first time it happened but a few weeks later it just started working then of course ever since then it's been off and on....
- I don't think this has anything to do with you using Vista, I have XP and it still has the same problems. I tried the little suggestion listed above and it worked for about a day then it went right back to the same thing. Might not have even been the fact I did what they suggested that got it to work since it's always been like this, works sometimes for a day then it won't work for weeks then I'll try one day and it works then it stops for a while again. Super frustrating! I really needed a scanner so I bought this thinking it would save space (all in one) but it's junk! I still need a scanner than I can rely on. I hope someone answers with the solution soon. I think we may need to repost.
- I have no idea what they did , I used the dell connect where I let them access my computerI know they had to keep installing and reinstalling the softwarethey worked on the issue for about hour or more till they fixed it.I am so sorry I can not be of help , but they did it all I did not have to do anything from my endmaybe you can use dell connect . for technical support, as this is what it would be considered.you have to give them permission to take control of your pc ,again I am sorry but I have no idea what else they did as they did alot and i do not recall each thing they triedDee
Message Edited by Deeken on 07-12-2007 11:55 AM - It seems there are many people who are looking for a VISTA version of the All-In-One ceneter software for the Dell printers A920, 922, 940 etc. Yet I have not seen a definite answer from dell if this software is available for VISTA.I downloadded the VISTA application for the AIO 922 from the Dell support site, but it is fax software only.Is there a VISTA version for the AIO Center?ThanksKarin
Gina Q
2 Intern
•
1662 Posts
2176
0
Posted May 21st, 2007 14:00
1. Click on the start.
2. Type in "system" in the start search.
3. Click on the advanced system settings.
4. Click on settings button under the "Performance" section.
5. Click on the tab that says "Data Execution Prevention."
6. Check the box that says "Turn on DEP for all programs and services except those I select: "
7. Click on ADD
8. Browse to c:\program files\dell AIO printer 966\
*****(Use your printer number in this step)*****
9. Select the aioc.exe and choose add.
10. Similarly do so for device monitor and all other printer related executable files.
11. Restart the computer. After doing so, I was able to scan from the scanners and camera wizard, dell AIO center and also MS Paint.