My boss has bought several 1600n mfp's for the office and has successfully installed two for network use, but only for a handfull of PC's. When doing a network installation of the 1600n's software to several other PC's (Dell Optiplex's, HP's) the installation fails. Specifically once we kick off the installation CD and select "Local Installation" , the next screen does not find the printer. We've tried the "Assign IP Address" option but that doesn't help. I can "ping" the printer from a command prompt so why can't the installation find it? We are using the updated drivers for this. Dell technical support could not help and "suggested" that it was a MS Windows issue (thanks a lot). All these machines are running on Windows XP Professional. Anyone encounter similar installation problems?
Message Edited by SteveZ111 on 02-09-200503:01 PM
Message Edited by SteveZ111 on 02-09-2005 03:03 PM
Please dont respond with "I can't scan over the network" issues. I'm not even talking about that.
Message Edited by SteveZ111 on 02-09-2005 03:37 PM
I was having the same problems. I manually set the IP address, Subnet and Gateway on the printer to match our network, and then was able to install the drivers (only locally). Now the printer stopped printing. I can't ping it anymore, but if I use the Dell IP utility, it does see the printer.
I have been on the phone (hold/hang up/disconneted, etc) with Dell Tech Support for the past 2 hours trying to get someone to help. No one yet
At least you were able to get it to install, that's more than we could do. Using the "Assign IP Address" option had absolutely no effect for us. We'll keep you posted too.
I have exactly same problem during the installation. I assigned IP Manually to the printer and I could ping the IP address, but SET IP or Network> Local Installation can not find the printer. I kept hitting "Next" and was able to reach the "Finish". "Print Test Page" was all right, but it does not find the printer when I access Network Status Monitor Center.
Finally! We got it installed. I had gone into Control Panel - Add Printers (Windows XP) before to try this, but I had selected the network option then because it made sense. After all I was trying to do this for a machine that wasn't directly connected to the printer. This time, simply for lack of anything else to try, I chose the local option. When Windows says it cant find any Plug and Play printer, it prompted me for a manual installation. Click next, select Create a New Port with port type set to Standard TCP/IP ( at least that's our setup). The rest is easy, direct WIndows to the drivers to be installed from your installation CD when it prompts you, name the printer, select your preferences, bada-boom, you're connected.
But who would have though of choosing the local option over the network option? And why the heck didn't the network option work in the first place? Oh well, hope this is helpful to the rest of you in printer Limbo.
akaharry
4 Posts
194
0
Posted February 10th, 2005 15:00
I was having the same problems. I manually set the IP address, Subnet and Gateway on the printer to match our network, and then was able to install the drivers (only locally). Now the printer stopped printing. I can't ping it anymore, but if I use the Dell IP utility, it does see the printer.
I have been on the phone (hold/hang up/disconneted, etc) with Dell Tech Support for the past 2 hours trying to get someone to help. No one yet
I will keek you posted
Paul