20smiley,   Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.   Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.   Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.   It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.     Rick

I had already done this, but did try again.  NO SUCCESS.  My cartridges came from Dell & my first one were working fine, also purchased from Dell & had worked well for the last month & then poof this.  I can't imagine both would be bad.  Any other suggestions.  My printer won't scan either...is this related & what other options are there?

20smiley,

Please unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Now plug everything back in. This will reset any error messages the printer has. Now open the printer with the power on and the cartridges should go to the center to be replaced. Take out both Dell Series 5 ink cartridges and make sure the tape is off the cartridges and insert both back in and make sure the seat properly and latch. Close the printer and it should print an alignment page. If you still get the error message, please read bleow.

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.

Rick

20smiley,

Let's try re-installing the printer following the special instructions below. This will give you the scan finction back and maybe everything will also work again.

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Rin the patch until it prompts you to restart your computer. The patch MUST be run on Vista machines.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

Vista 64-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Rick

My Java is currently updated, but I haven't run the .net framework.  My system is Windows XP & I wasn't sure if ".net framework" is for XP or for Vista.  I also wasn't sure if I should run the patch since you stated it must be run on Vista & I don't have Vista.  Please advise & thanks for working with me.

20smiley,

Go to Windows Updates and click on custom. I have all the custom updates and you should see .net framework in Custom ones.

The patch is like a cleanup tool to remove the printer totally from the computer. I recommend using it but since you have XP, just removing the printer from control panel, add/remove programs, will also work.

Basically what I'm saying to do now is, disconnect the printer, run the patch(if you want) or un-install the printer, then restart your computer.

Install the proper drivers. You'll be prompted when to connect the printer.

Rick

I did all the above & I continue to get the same message:

Fatal at line 788in.../dsp/dpitf.c

SH860251/export/home (there is more, but then the printer appears to shut off then on & spits out a piece of paper.  The "error 1102" doesn't show up after this though)

Any ideas?

20smiley,

Let me ask, can you copy anything with the printer by using the scanner glass? Does it look ok.

Rick

I am unable to copy.  The scanner doesn't move up & down now, but did prior when it gave the Error1102.  Now it just does nothing, but gives the Fatal @ line.  The only thing that has changed is that the scanner bar isn't moving anymore nor am I receiving the error message at the end.

What do you reccomend I do now?  I haven't heard back from you regarding my last post.  Thanks

20smiley,

If the scanner bulb doesn't move, then it can be caused by 2 things.

First, can you copy using the ADF? If so, then the bulb and scanner are working. If not, then something happened to the scanner.

Second is it's possible that the scanner is jammed. I don't know much about un-jamming stuck scanner bulbs.

Rick